SpringHill Suites by Marriott Richmond North/Glen Allen

I have stayed at this hotel at least twice a year for at least the last 15 years when visiting relatives in the area. During this stay it is apparent that this hotel needs a refreshing. The sofa in our room had so many stains that I would not sit on it without putting a sheet on it. In addition, the TV cabinet had a huge crack on the side of it. There was no luggage rack in the closet. Overall, this hotel needs an updating. Lastly, the breakfast left much to be desired. I stay only in Marriott brand hotels and this one is a disappointment. When we come back to the area, we will stay at the Courtyard, Glen Allen instead.

My room was booked through the app, I received a confirmation number and checked in online through the app. At 6 pm (after I already checked in), I received a call that my room had been canceled because they overbooked. This is such bad business. It’s now 7:30 pm, and I’m scrambling for a room. Why would I ever choose to book a room with this Marriott again? I’m a loyal Marriott member and book SEVERAL blocks a year for travel teams but will rethink my options in the future. Very disappointing.

Positive: Front Staff went out of their way to help me. Breakfast staff was so helpful when I arrived late for breakfast Negative: Carpets in room hallways very dirty

We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was

Key amenities were falsely represented, safety features in accessible room failed to make me feel safe, and I accrued extra cost after being forced to change hotels. Liked · The primary reason I booked this hotel was the indoor pool for my grandson’s 16th birthday trip. I specifically contacted the property multiple times in advance to confirm that the pool was open and operational, including the day before arrival. Staff repeatedly assured me that the pool was “up and running” with no issues. Upon arrival, the pool was closed due to maintenance, with a sign posted on the door. This closure was not disclosed to me before arrival and was not indicated on the hotel’s website at the time of booking or check-in. I also booked an accessible suite with a walk-in shower. The emergency phone in