SpringHill Suites by Marriott Jacksonville Baymeadows

I had the pleasure of interacting with Faatimah Darby, the Sales Manager at SpringHill Suites Baymeadows, and I cannot say enough great things about the experience. Faatimah demonstrates an exceptional level of professionalism, knowledge, and genuine care in every interaction. She treats you like family. She was incredibly attentive, responsive, and truly went above and beyond to ensure everything was handled smoothly. Her communication was clear, timely, and thoughtful, making the entire process effortless and enjoyable. It’s clear that Faatimah takes great pride in her work and is deeply committed to delivering outstanding service. I would also like to recognize Tamara at the front desk, who was another key part of my positive experiences at the hotel. Tamara provided excellent custome

Positive: Check in front desk was very helpful moved his car so we could park. Negative: The check out staff charged my card and I had already paid so now we have to wait for refund. If it doesn?t show in ten days we have to call them back what a hassle. The smoke alarm light was flashing all night.

Exceptional service & a Christmas we’ll always remember!!✨ Our stay was truly special, and I want to give a huge thank you to Shauntae at the front desk. She was professional, warm, and incredibly reassuring, especially knowing we were on a tight timeline while preparing a Christmas surprise for our son, who had just turned one. Her calm energy and kindness helped ease a lot of stress, and her customer service truly stood out. I also want to share that the holiday decorations in our room were something I personally prepared ahead of time to welcome my son, and the hotel staff was respectful and supportive of us creating that special moment for him. Being able to do that without any issues meant a lot to our family. Breakfast was complimentary, and as an oatmeal lover, I was really looki

Large gaps under the door, loud door mechanisms, poorly constructed paper thin walls and finally cheap windows where you can hear every passing vehicle. The room was spacious and clean but the main reason I selected this motel was a goods nice rest. I could actually hear the people next store snoring, that’s how thin the walls were.

Clean rooms, friendly staff. We stayed on New Year’s Eve and Day seemed to be busier than usual. Breakfast was good -depending on who prepared it. Location was good, places to eat nearby. Our shower drained slow but it wasn’t an issue enough to leave or change rooms.