Sonesta Select Columbia

I previously had a wonderful experience at Sonesta Select, but my recent stay was quite disappointing. It feels like the hotel may have changed management, and unfortunately, the service has declined. Upon check-in, I encountered a rather rude situation with the front desk staff, particularly Sanjay. He completely ignored me for about two minutes while he texted on his phone, even though I was standing right in front of him. This lack of professionalism is unacceptable for a hospitality environment and set a negative tone for my stay. When I finally got to my room, I was met with a noxious smell that was overpowering and extremely unpleasant. I couldn't determine whether it was the cleaning products used or something else, but it made it difficult to enjoy my stay. Additionally, this mor

Positive: Clean and safe area Negative: Because our flight got delayed, i arrived at the hotel around 4am. Despite calling customer service and ringing the bell repeately no one responded and we were forced to find a place to stay until it got down. We were able to check in later on the 27th.

Small breakfast area that is advertised as a restaurant… it is NOT. It’s only open a few hours in the AM (closed by 9:30AM). There was a refrigerator in the room, but no ability to adjust the temperature and all of my beverages froze. The HVAC system is old… the room was either freezing or hot. There was no “fan” option. The bed was positioned in such a way that the TV couldn’t be viewed because it was partially blocked by an armoire. Finally, the hotel is difficult to find as it is almost hidden behind the Extended Stay Hotel. There are many other hotels in the area. I usually stay at the Double Tree, and will be going back!

Location amazing, close to everything you may need. The lobby and common areas very well maintained. The room however was not very clean. The room had a very musty odor. The pullout mattress was filthy and very worn down. The bathroom appeared as if it hadn’t been cleaned. The complimentary conditioner was empty. The hand soap and shampoo were identical. The pool was foggy. Overall the room lacked cleanliness and the furniture needs some upgrades. For reference I had a King one bedroom suite.

This really is a beautiful, modern looking, and clean hotel. In fact, we had a really great experience with two of their staff members that went above and beyond in their customer service. Initially, I thought that this hotel might be a great spot to book in the future but that quickly changed. We only booked this hotel because of it's big winter selling point - "A HEATED INDOOR POOL" I even called in advance to make sure the pool met our expectations before booking. PLEASE NOTE: this pool IS NOT HEATED during the weekends. Our children were devastated when we arrived at the pool on Saturday with our swim toys only to find the pool cold. We allowed them to swim for a short time but after we noticed that they were shivering we took them out. There were plenty of tears and great disappoint