Sonesta ES Suites Baltimore BWI Airport

Positive: The pool, grill area and the person that worked at the front desk was very nice. He did his best to try to accommodate my family. Upon check out the two females at the front desk were very nice,accommodating when I explained the issues during my stay! Negative: The first room door didn’t lock! Notified the front desk went to the pool to wait for someone to assist. Later received new rooms at the pool w/ my children. Hours later upon switching rooms stove didn’t work, dirty bathroom, it had dirty dishes.

Room was ok. They have suites with kitchenettes where you can cook. I had to report my rooms stove top fan did not work so it held in food smells from cooking. This hotel is very similar to any aging apartment complex. Smoke smells in the hallway, foot traffic, and a combination of different strong food smells but my room however wasn't really bad. My only real complaint is that the breakfast ends at 930 which i thought was a tad bit early. Great location also as it's in the airport area.

Requested ice as we arrived and again later - denied. The ice maker in teh room had no bucket and as always is notoriously slow for three travelers who come in thirsty. Also, two bedroom unit for four travelers had TWO towels and front desk couldn’t do a durn thing about it until housekeeping arrived?!? When housekeeping did arrive, we were certainly not first on their agenda. We seek out two bedroom units cuz we travel as a threesome and have stayed at a few Sonesta Suites. they’re definitely older and run down but usually suit our needs.

I will never stay at Sonesta ES Suites Baltimore BWI Airport again. I paid $708 for a stay from February 11–15, and the experience has been completely unacceptable. I had to switch rooms multiple times because the first two rooms were infested with roaches. The next room had a dirty, grimy oven, no shower curtain, no washcloths, no TV remote, and the televisions were not working. After reporting everything to the front desk, I left briefly and returned to find only one TV partially working, while another still showed a network error and the other cable box didn’t work at all. What made this even worse is that no managers were available onsite, and I was told, “they’re not here on the weekends.” No manager has communicated with me directly at all. I was also told they could not refund or p

We stopped here just shy of 2am on a Sunday morning after 7 rejection Steve was more then willing to help. He was such a sweet person to talk to at such an early time in the morning and the best part they were pet friendly! I would recommend staying here rooms were clean and staff was awesome!