Sleep Inn & Suites Jacksonville West

This hotel staff deserves a 5 plus. They are friendly, professional, attentive, on top of their game. They went out of there way to make us feel welcome. I give top marks for cleanliness, rooms and lobby. They breakfast had a nice variety and was spotless. A very nice and quiet hotel. Great restaurants close by, with a nice discount it you tell them where you are staying. The beginning of a three week vacation started here and what a nice way to begin it. Thank you staff. Lana and Bob

Positive: Location Negative: Breakfast - only offered the BARE MINIMUM - Hotel employee was old and hard, warm buffet lacking choices. No bacon, no eggsBathroom floors were sticky and dirty - no towels - had to requestCountertops in bedroom were sticky, including remote control -

My stay at this hotel was spectacular. From the moment I arrived, the staff was attentive, friendly, and always willing to help. The room was impeccably clean, comfortable, and with attention to every detail. The common areas are peaceful and beautiful, ideal for relaxing. The housekeeping, reception, and breakfast services were excellent. It's definitely a place I would return to without hesitation. Highly recommended!

I recently called this hotel seeking information and assistance. During this phone call, I was repeatedly spoken over, interrupted mid-sentence, and ultimately disconnected without resolution. I also requested the name of the property owner and was denied that information. The lack of professionalism and customer service from the staff/management I spoke with was extremely disappointing and concerning. If you value basic courtesy and professionalism, be aware that this property did not demonstrate either. I can only hope corporate management addresses these communication issues to ensure future guests and callers are treated respectfully. The names of the persons I spoke with are a Carla and Sam. I would also like to point out that I have called Corporate Human Resources to also have this

Ms. Connie at the front desk, and Ms. Jing at the breakfast bar, they were amazing. The place looks clean, and the staff is very helpful. The bed was comfortable and the bathroom is spacious.