Residence Inn by Marriott Syracuse Downtown at Armory Square

We were extremely impressed with this hotel! Every worker we interacted with was friendly, courteous, and went above-and-beyond to make our experience pleasant. The room was very clean and had so many amenities. Bathtub was very nice. TV can do YouTube and Netflix or regular TV. Pool and gym were super nice. The breakfast was amazing. I’ve never had such a nice continental breakfast. Plenty of accessible parking around.

We stayed for 2 nights at the Residence Inn Armory Square while visiting our son for Family Weekend at Syracuse. We appreciated all the Orange themed treats in the lobby to welcome Syracuse parents! We had a two bedroom suite on the 7th (top) floor and we were blown away by how nice it was! This was definitely the nicest hotel we have stayed at in Syracuse in the past 4 years of visits! The room was like a mini apartment, with two bedrooms, two baths, a living area and a kitchen. The view was spectacular as well! The location was fabulous - steps from all the restaurants. My only complaints were about the noise from the bars below (not the hotel's fault) and the pillows, which were terrible (very soft and very flat), both of which made sleeping difficult. Otherwise a fabulous stay!

Positive: Convenient hotel in downtown Syracuse. Overall, a good stay. Negative: Hotel is undergoing renovations, so parts of it can be dusty and noisy. Make sure you avoid those areas. Also, it is actually two hotels in one, and can be a little confusing.

Keep in mind, I am staying for a work trip so cost is not into consideration for me. Additionally staying not during a peak season. This hotel has lovely staff, especially the cleaning ladies are so nice. They clean my studio room every other day, which I like because I don't think every day cleaning is necessary, but they always do a great job. My studio room is great, nothing wrong. Very spacious for one person. Location is perfect, so many great restaurants in walking distance. Didn't find it noisy from my fourth floor stay, but it is not peak season. However, I have had to deliver groceries as there are nowhere walking distance. I didn't have my own car on my trip, but I've been able to walk to restaurants. Continental breakfast is included. Nothing special but they have a good sel

(Coming from an experienced Front desk Representative with years of working in the industry) Let me first start off by saying the staff here are amazingly kind. Love Hannah, Kourtney and the housekeeper that helped us out! Also the bistro was amazing I had there breakfast bowl and it was delicious 😋 Now as far as the rooms…eh as in ahh’s lol I say that as yucky as I can. We stayed on the top floor (7th) and our ceiling had visible water damage/mildew and our mattress had stains. Everything made us uncomfortable. Sleep was not the best due to waking up to headaches in the morning . Given this hotel has only been open for 12 years there are clear indications that the rooms are overdue for a renovation. Sagging beds, out dated lighting, and shower heads. Visible mildew This was a last min tr