Pavilion Hotel

Love this hotel, everything about it is great, the rooms, grounds and the staff. My last visit was 9/2024 due to the remodeling. |Allthough it would be nice if they offered returning guest a discount. I have been going there annualy for the last 40 years. I think I missed 2 years.

The secret service has just activated CODE multi color. It has a brain of an ant, the will of an elephant, and the strength of a motocross course. Br a lion on a tarp and trip out on olive skeen.

Other than the beautiful location. Just about everything here has not gone well. There is luggage service to help get your bags from the ferry to the hotel, but we couldn’t find the guy at the dock and neither could another elderly couple that was looking for him. When we finally found him, he told us he couldn’t transport our small cooler because there was drinks in it. We took the easy stroll to the hotel but then our luggage didn’t show up for over an hour and a half and then we finally asked where it was and they brought it up to our room. During the complementary wine and cheese perception they quickly ran out of cheese. This morning they ran out of breakfast items and were not kind when people were inquiring for more food. My son wanted to get a cup of hot tea but they had run out of

I want to start by saying this is a larger review of Catalina itself. You get the feeling that they really don't care, or don't want you there. Most of the island, stores, and hotels are owned by one major corp, so it seems like Disney land in all of the bad ways. They have you captive on the island, everything is very expensive, and there seems to be a shared kitchen for many of the restaurants. The hotel itself was nice, and the staff seemed nice and helpful, but they just seemed to be trained in the ability to tell you to move along so they could get on with the next transactions. The whole strip by the shore is very transactional, and they want to move fast. They are turning people over, either every day or every couple of days. I might have had a different experience if we had stayed

Yola was our desk agent and was so attentive and helpful. She was able to hold our bags for us on departure day so we were able to explore the island more. Housekeeping does a fantastic job of keeping the rooms clean. We stayed in the Moonstone Suite and it was nice, however, a little outdated. The balcony was fantastic but maybe not quite at the price point we paid. We were able to attend a free wine and cheese tasting where the wine was delicious and the cheese tasty. For dinner we went to their restaurant Pier 24 and charged dinner to the room for a $20 credit. ||TL:DR: Service great, Rooms clean, Would recommend