InTown Suites Extended Stay Newport News VA - City Center

I showed Theron t desk a picture of black looking mold coming through the vent.. I asked to move to another room because I have all symptoms of exposure to mold.. she said that’s was her priority, I asked for a different room she refuses to. I asked to talk to the manager she said she was.. I don’t think so. I found another place to move to. When I checked out she refused said no refunds they owe me for 4 days. Bad management all throughout. This lady is very unprofessional rude. Not good at customer service. I wish I could rate it minus stars. Am going to make sure my friends won’t be staying here next year.

I booked this hotel despite the poor reviews because the new renovations looked so spectacular in the photos. However, we were extremely disappointed and regret our decision. Our “extended stay room” had a kitchenette, but completely empty shelves so bring your own plates, cutlery, pots/pans, soap, etc. Our room also had no toilet paper and no shower curtain, as bizarre as that sounds. We were staying the night before an athletic competition and were hoping for a good night sleep, but got the complete opposite. You could feel every spring in the hard, thin mattress, and we tossed and turned all night. It was absolutely awful. There was only one, thin blanket and sheet, so we were freezing all night as well. All of this is on top of the fact that the desk is not 24/7, so if you need

I am giving a star because it is not lower than that. My plane got delayed and it took me more than 45 minutes to get in touch with someone at the hotel . When I arrived the smell of mariguana was unbearable . It's posted as a non-smoking place.the person in there make me sign if i wanted to see the room and said anyways I was already check in. The room was filthy ;inside the cabinets bug traps and the bathroom had hair and a dirty moldy bath top. It got me sick and I refused to stay there and ask not to be charged. I went there 3 times to talk to different people that assured me I wasn't going to be charged. I called the reservation office said it was up to the manager? I personally talked to the manager and she assured me a refund would never happen!!!!! I have been teaching in the area

I reserved a room online for 1 week before I drove 15 hours from Mississippi. Upon arrival, the front door was locked and the lights were off. I called the number and the person (who I assume was a manager) sounded like I bothered them. I told him I had a reservation and he came and let me in. Before I made it to my room I was greeted by the horrid smell of marijuana and a handful of degenerates lurking in the dark out back by the outside door. They made me quite nervous, not only for my safety but for my valuable possessions I had locked inside my vehicle. Once I opened my door I was almost immediately disappointed with the room. The kitchen area was dirty, with left over food from the previous guests. It did have a stove! But wait, the stove top did not work. The cabinets were nasty and

our booked premium room was not available because someone dint check out. We were given only available downgraded room with broken stuff in bathroom. Charged 400 extra for a downgraded room from original bookign and took front 6 hours to get it changed from management. Was a very frustrating experience. Wifi is nonexistent, cant work if you are staying for business. Only point is for location.