Hyatt Place Nashville/Franklin/Cool Springs

January 2026 Middle TN Ice Storm. Our apartment complex lost power for 4+ days with no power. A friend found a room here on HotelsTonight the first day of the outage. She asked the front desk to reserve us a room and they did. Each day when we found out we still had no power, they extended our stay. All this at a very reasonable rate.They told us there was no cancellation policy if we regained power, but we didn't get to find out. The room was a mini-suite with seperate sitting area. The bed was comfy. The Internet was fine, albeit a little slow. It had a large TV with good channel selection (we are TV people). Dogs are allowed. The location is excellent in the Cool Springs Mall area with lots of shopping and restaurants. It was nice to be able to get our steps in walking inside the mal

This is our first time staying at a Hyatt brand hotel. My husband and I are absolutely in awe at this beautifully quaint place! Our king sofa room is darling and everything is clean and smells wonderful. Michael, our supervisor concierge, is so professional and welcoming. He explained everything about the hotel that we needed to know professionally and in detail. We were welcomed as Hyatt members and offered our waters without asking as well. We will definitely be staying here when we are in the area again! We are absolutely in love with the area and this hotel. 😍 Add on from the next day after our stay: the breakfast is fresh, full of fresh food options, and has a wonderful selection of healthy items. I also started out my morning in the beautiful sitting area to enjoy my Tazo tea provi

I was able to get this hotel at super.com for an amazing rate they gave us a suite with a couch the room was beautiful clean and well maintained. ||Breakfast was delicious...||But my family got sick shortly after leaving due to the breakfast. It went right to us. Which left an ending of a thoroughly unpleasant experience. Otherwise things were fantastic.

Positive: "" Negative: After checkout they over charged my credit card for water we didn’t get.

Really nice. Staff was friendly. Hotel and room were clean and quiet. I appreciate it being pet friendly. I was there for the Vanderbilt sleep study and my family stayed in a room upstairs. The fruit compote and yogurt I had for breakfast was really good. I would stay again if I had to.