Homewood Suites by Hilton Richmond-West End/Innsbrook

Convenient location for our swim meet. I was traveling with my teenage son and needed a suite so he could have his own space. Overall, I was happy with the room layout and the kitchenette. Being able to make breakfast in our room came in clutch, especially since we were up and out before breakfast started on our first day.||That said, the hotel was just okay. When you’re paying for a hotel stay, I do expect more. I really enjoyed the main lobby area and the breakfast—the eggs and potatoes were delicious, and the décor throughout the public spaces was very nice.||Unfortunately, the room cleanliness and condition were disappointing. There were scratches and holes in some of the walls, and the backside of the bathroom door looked like it should be replaced. There was also a large stain on the

DO NOT BOOK THIS HOTEL! It is a huge disappointment and not worth even $30/night. There is significant disrepair, lack of updating, moisture issues, and disgusting conditions. I felt like I was in a prison bathroom, tile falling off the wall, holes in the door, clearly dirty tiles on the floor, peeling wallpaper and water damage behind the toilet, hair in the tub, and crusty carpets and a large white spray stain (!) on the couch in the room. The furnishings and draperies were adequate. Mattresses were rock hard. The breakfast, lobby, and furnishings were okay. I was significantly disappointed and was prepared to ask to change rooms. But we had the best room of the 7 that our team occupied. The others had sewage odors (complaint was remedied with a bottle of air freshener from the desk staf

Positive: The room and breakfast Negative: The sleeper sofa was not very good. The head of the bed leaned down toward the ground

Very good hotel for my one night business trip. I didn’t get to see most of the amenities, but everything I saw was clean and in good working order. The staff were very nice. The breakfast was the best Hilton breakfast I’ve had, some at much higher price points. The gentleman overseeing the breakfast took great pride in his work and it showed. Will make it a point to stay here when in the area.

I stayed at this hotel 12/25. My room was on the first floor. That room was disgusting. The curtains in the sitting area was so dirty, stains were from the top to the bottom. Chair was absolutely stained. Bedroom area had a smell that had of a dog. Water in the bathroom sink was awful, there was a very fine streak of water, not enough coming from faucet to wet your bath cloth. The tub was stained and dirty. I had to ask for sheets, pulled covering back and there was hair that wasn't mine of course, and little black stuff in the bed, I checked for bugs, but the black things wasn't bugs, THANK GOD! IT WASN'T A CLEAN PLACE. I CAN'T STAY THERE AGAIN. BREAKFAST WAS OK. I went to get a bagel and just happened to check the back of it and saw black spots which appeared to mold to me. This was