HomeTowne Studios Newport News - Hampton West

The hotel is in a good location. Very close to our venue. It's a little tricky getting into the parking lot but once you find it, you won't have trouble returning to the hotel. The rooms are old but you have a mini kitchenette and a full refrigerator. It's decent for a hotel that has live-in residents. The TV works on wifi so it was out most of the time. We went out and viewed the town since we couldn't watch TV. The water pressure is very low. The toilet drained slowly and the sink was so slow too. The tub has decent pressure but didn't look clean. That was the worst issue. We took wash-ups and waited to get home to shower. There is not a live person at check-in. You have to use a kiosk where a person will come on the screen and check you in. The keys and receipt are dispensed from the ki

Positive: price and location. Negative: The undersheets were stained, cabinets not wiped clean. I interacted with the staff remotely by video screen. I had difficulty understanding them because of their thick accents. Hall carpets were stained and dirty. I was concerned about bed bugs.

Sky was nice, provide great customer service. Unfortunately the beds were dirty or rather stained. But overall, the guest were nice, I got what I paid for, so I’ll make do with what is provided, I suggest bringing your own sheets and pillows

The bed and pillows smelled like body sweat. I booked for two nights and left after one. I was told to check out by 11;00 for a refund. They refuse to refund me. They say that housekeeping smelled the pillows and couldn't smell anything. Of course they would say that!

Check in was through a kiosk/camera where we didn’t physically speak with the manager. it was really cool, simple, & easy. Would recommend that type of checking in for every hotel. I also love that this hotel allows pets & don’t discriminate against what type of service animal they are, so I definitely recommend.