Home2 Suites by Hilton Jacksonville Airport

We are loyal Hilton customers and have stayed at many Home2 Suites properties over the years, but this particular location was a major letdown. The hotel was not well maintained, and it showed in several ways.||When we arrived, we immediately noticed a strong, unpleasant odor in the second-floor hallway. Inside our room, the refrigerator was plugged into a surge protector that wrapped around the counter to an outlet next to the sink, which is a clear safety risk. The garbage disposal in the kitchen sink did not work, and the bathroom sink drained extremely slowly.||It’s a shame because the hotel itself doesn’t appear very old or outdated—it simply seems neglected and lacking proper maintenance. That said, the breakfast was good, and the staff was friendly, but those positives were overshad

I am a Hilton Honors Diamond member traveling on an active-duty military move with my family, and this stay was completely unacceptable. - We received our room 2 hours past guaranteed check-in time. - The room was dirty and poorly maintained: hairs in the shower, broken fixtures, stained office chair, missing kitchen cleaning supplies, and one TV without a remote. - Housekeeping was unavailable, and I had to spend 45 minutes cleaning the room myself to make it usable. - When I asked for a resolution, I was offered only to accept the room as-is or get a refund and find another hotel, which was not practical during a military travel day. This stay caused unnecessary stress and labor during an already demanding move. For a Hilton Diamond member and military family, this is far below Hilton

Danny, Quincy, and diamonde are all awesome employees this is why I ALWAYS come back to this hotel. The manager Dona Marie (I hope I’m spelling her name right I’m sorry if I’m not) she is AMAZING and I literally will shout out LOUD to every co workers and everyone I know when they go to Baltimore to stay here. It really does make you feel like home. From the comfortable rooms to the BBQ patio I mean min’s from the casino it is a GEM.

Under renovations, which is good, carpets were worn in the rooms, stains but I know everything smelled clean. Parking is $10, with tax, $12.00 per night, no hair conditioner fyi, breakfast plentiful and staff friendly, try to get a top floor, we had herds of elephants above us till 10pm, then at 3am, then at 6am, which I understand can't be avoided, so try and get an upper floor if you need to sleep :-)

December 25th. 2 parents, 3 young teens. Decided to stop here during long journey by car. Wanted to watch movies, eat and sleep as we were only 3 hours away from our final destination and too tired to keep driving. Very sweet front desk lady checked us in. |Went to the room and met with strong musty smell. Put sheets on pull out couch and realized the musty smell coming from couch. Stains all over mattress of pullout. |We unpacked, kids tried turning Netflix on, no wifi to the tv. TVGuide on cable was not working. Let front desk know and she sent up very kind maintenance man. He spent about 15 mins in room trying to figure it out. He checked another room and the other room worked fine. The maintenance man said we should move to a different room, was very kind about it and went to talk to f