Holiday Inn Phoenix - Chandler by IHG

I’m genuinely disappointed with how my recent stay was handled. I accidentally booked my check-in date one day early. When I arrived the following day, I stayed two nights instead of the originally mistaken booked one night, and I was part of a group of six additional colleagues, all of whom also stayed two nights. In total, our group accounted for 12 room nights at this hotel. Despite the fact that I clearly showed up, stayed longer than planned, and brought meaningful business with me, I was charged a no-show fee basically one night, for the original booking. I spoke to the front desk manager who spoke directly with the senior manager (who was so stand-offish) and politely asked for a reasonable accommodation: specifically, crediting the no-show charge given that: • I arrived only one

Positive: Big room Negative: Amenities were not good no food restaurant and bar closed. Had to use card to buy anything no cash accepted. Had places near by but no menus or info about options to ear. $12 parking outrageous.

My wife and I checked in Late Thanksgiving night . The receptionist was cheerful and helpful. The next morning, things went south. |I have stayed at several Holiday Inns and other IHG properties and usually had great experiences but not here. I headed down to breakfast and since the restaurant (which the site falsely claims to be in business) was closed and there was a smaller Holiday Inn buffet. I started to grab a plate. The attendant rushed over and rudely told me I needed a ticket. He was rude from the get go and after his rant I said OK, I'll get a ticket! Then he told me I had a bad attitude and began to aggressively approach me. He got within a foot and a half. then I held my hand up to his chest and said Back off!. He then yelled "GET YOUR HAND OUT OF MY FACE! This brou

Kitchen and bar staff: lovely in every way. Front-desk staff --especially Sonia (sp?) -- PERFECT, helpful, and kind; however, unfortunate notable exception must be made for Chii who unlike her coworkers consistently acted combative and weirdly hostile on every occasion I had to interact with her. Bumpiness of *some* service notwithstanding, the massive failure of this otherwise decent property was its significant amenity failures, most specifically their baffling lack of ability to provide the advertised wifi for even a single moment of a multi-day stay. It just never worked, and multiple mentions to staff did not resolve the issue. Primarily pointing to corporate in this failure as, when I later brought it to corporate's attention they took no accountability for the significant amenity

The building looks nice from outside, but the rooms need updated. The beds are hard. Breakfast should be provided with your stay instead of charging customers an extra, individual fee. The only amenity that is not an extra charge is coffee. I wouldn't recommend this hotel. The service is lacking.