Holiday Inn Metairie New Orleans by IHG

I checked in around 3:30 4:00 PM almost Saturday when I did I asked Management or front desk personnel. Can I get a late checkout they said that in that location they do not do late checkout. I accepted it and went to my room when I arrived my room the window shade was broken. I cold front desk and they send maintenance. The man said that it cannot be fixed right away that I had to move to a different room. He left after a half an hour he came with a new room and himself said to me that if I wanted that extra time in the morning that I have it that they are giving it to me because the inconvenience I made my plans to check out at 2 o’clock since they gave me till two next day at 12:55 PM the front desk manager Kohl’s my room and said that there were no records showing that someone has gave

Positive: Shower was very nice. Shower gel was supplied. Bread was nice also Negative: Breakfast was not free and was equivalent to continental breakfast. The rate was entirely too high for no free breakfast

Look I have stayed in worse Hotels, but being this was Holiday inn I expected more. Room was hot, carpet was nasty with stain spots all over. Shower door wouldn't stay closed, shower head leaked and sprayed water everywhere. At breakfast they had no milk also which may not be a big deal but it was frustrating. The elevator inspections are expired as well. Last of all the different parts of the hotel smelt like sewer, especially the 3rd floor. The front staff was nice I have to say that at least.

I stay at many many hotels throughout the year. Every time I come to stay in New Orleans, this is my go to hotel! No hotel is perfect, but this one is next to it. No matter what, I am always receiving the best service! This time around I had some of the best service from their front desk representative Kiara, she made my stay so enjoyable and relaxed. She is truly an amazing representation of the IHG brand! The food was good and my room was clean. I have ZERO complaints.

Sheets were old and beaded up, bathroom didn't have working vent. Lobby is nice, breakfast is $13, looked good but I ate somewhere else. Why is the shower handle so low?