Holiday Inn Express & Suites Newport News by IHG

This is a REAL review. I booked this hotel because I always have the best experiences with Holiday Inn Express but this unfortunately changed my perspective. To start, everyone was very nice...I appreciated that. Now, when we checked in we were not offered complimentary bottles of water as a thank you for being Platinum Elite members...okay no big deal. I overlooked it and decided I would just purchase some from the "market", being as though we just came off a full day of travel (flying). I was let down to see that the only thing in the coolers were 2 bottles of diet coke. That's it! Then we get to the room and it looks nothing like the pictures online. The furniture is old and dirty. I was told that their new furniture fell off the ship and they weren't sure when renovations would happen

The room was clean. Even the lighting for the hallway was simply amazing.The front end staff was very welcome. At most places check in is cumbersome, not at this location. The check in was quick and seamless. For a tired traveler that was a bonus.I will definitely stay again.

This place is perfect, every time I go in there which is pretty much weekly for a business trip the customer service is out of this world. They always add a personal touch. The rooms are always clean the breakfast has a variety. I'm highly impressed with management as we all know if managements not delivering the same customer service to their employees then as guest we usually get unhappy people. But not here, every single employee is on their game they are polite and constantly wanting to know when they see if there's anything they can do for you. As a woman traveling alone I feel so safe. I would not recommend any other place. So to all the staff there your hospitality is one of a kind a rarity that needs to come back. I would love to see the company send other employees there for tra

Very pleased with the hotel overall. Super convenient location, really good hot breakfast, and excellent customer service. My only complaint is that the rooms may not have been properly cleaned, as I found a piece of paper and a plastic knife on the floor by my bed. No big deal for me, but it makes me wonder how the custodial staff missed it 🤔.

The staff here have been SO friendly and so supportive during what was supposed to be a 2-night stay. Due to a blizzard back home, my flight was rebooked, then cancelled, then rebooked. They have been so nice about extending my stay and keeping me in the same room. Then my cell phone froze - the staff helped me get in touch with the family I’m visiting and also tried to help me fix the phone. Thanks to the lobby computer, I was able to solve the phone problem. The hotel is not a fancy hotel, but I don’t need that. I do so very much appreciate having support when I have a problem- and this hotel has really delivered in that way!!! Thank you, thank you, thank you!