Holiday Inn Express & Suites Fort Wayne North by IHG

This was by far the poorest managed and maintained Holiday Inn express that my family and I have ever stayed in. Below is a bullet list of issues. - Understaffed, staff only answered customer questions with "I'm sorry I wish I could help you". - Key cards continuously un-programming for door locks. - Room cleaned and did not supply clean towels. - Level floors (hallway carpet and elevator areas) dirty and never cleaned. - No hot water for shower on second day of stay. 8:30am. Multiple families in our group had the same experience. - As a parent of a traveling athlete we often gather in a lobby after the sporting events have concluded for the day. This hotel kicked 5 families out of the lobby at 10:00pm as we were sitting and unwinding from the days events. This was a quiet group of ad

We had a good stay at Holiday Inn Express, Fort Wayne North, last year and elected to stop again this year. The hotel is beginning to show its age. The worst concern was the smell in the bathroom. Housekeeping is taking shortcuts, not adequately cleaning the base of the shower walls, the baseboards and corners in the room, and the refrigerator. Towels are stained. Still, it was a decent stay overall in a spacious king room.

We came here during a basketball tournament. The facility has everything we were looking for. Location, pool, breakfast, suites for families, and meeting spaces. I think every issue we had was from too little staff available. As I said, the facility had everything we needed. Breakfast food was good, but there was only 1 worker on a Saturday morning he couldn't keep up the restocking for the amount of people. The pool was nice, but they ran out of towels and the room could have been cleaned more frequently. The front desk was very helpful with questions, but it was only one person so you had to catch them when no one else was there. During the entire stay only one elevator was running so we had lines to use it as that was the smaller size only one cart could fit at a time.

Overall stay was decent, the front desk attendant was interesting to say the least. Upon check-in, we asked when breakfast opens and were told 7:30am. When we asked why so late, most places are 6am? We were told it was so we could sleep in 😴😅. More likely due to cost reductions or lack of qualified associates. Room was clean as expected and shower water was good and hot!

Positive: "" Negative: Breakfast was just ok. Not a lot of options. Pancake machine had to be fixed each time we were at Breakfast. Water bottle filler at fountain and also the ice machine on 1st floor not working. The pool hours aren't ideal. Opens late in the morning.