Holiday Inn Express & Suites Eagan - Minneapolis Area by IHG

It’s unfortunate I am having to leave a negative review on here. The hotel staffs are great, the location is really nice but the internet connection sucks. I am here for 4 weeks for work. I am required me to constantly use the internet for meetings and other activities. The connection process is tedious. When you finally get connected the most you’d get out of it is 10mbs with is awful for an hotel. Look of other options if connectivity is a big part of your stay. I could not even get a proper connection to write this review. Management invest in your hotel’s connections it is extremely poor and disappointing!!!

We were here for a (4) nite stay, checking in on a Monday. Housekeeping was be request so we asked for Wednesday. The desk agent neglected to advise that all staff would be at another location for a conference that day. Then there was a 5" snowstorm so no housekeeping on Wednesday as requested. The front desk happily provided new towels and TP on request and said we would be compensated $50 per nite for the next two nites. When checking out Friday morning, I asked how this would be handled. The desk agent said "Because you prepaid thru Expedia in full, we cannot help you." I said " Can I speak with a manager because that doesn't sound right." "Call Monday morning" I was told! Furthermore the Wednesday snow was not properly cleared from the parking lot and by Friday morning, you needed ic

Positive: The hotel and room were very nice, clean, and quiet. The staff was polite and attentive. We had a problem with the tub backing up but they came and fixed it right away. Would definitely look to stay there again. Negative: The breakfast was not that good, but the coffee was.

Yes, Yes, Yes!!! After our canceled flight I phoned, Thomas was a great help. Our reservation was held till we arrived two days later. I phoned Lori about our flight the following day. She was very helpful and concerned about our delay. When we finally arrived after midnight, Georgia was polite and greeted us with a smile. Throughout our 9 day stay Lori called us by name the entire time. Always with a Hello and Welcome Back. Breakfast was very good! Always kept very clean and stocked with hot fresh food. Housekeeping was always greeted with a smile and a very quick response to any request. Yes, even after staying for 9 days we had nothing to complain about. It's nice to give compliments!! I never had the opportunity to meet Jason (the GM). I wanted to compliment him as to his staff with th

Front desk was accommodating in switching our rooms to closer together as booking.com had us on different floors. Overall clean and great breakfast. Walls seem a little thin as we could hear people in the halls, it wasn’t bad and I assume was because of so many guests which to me means a great place to stay. Pool was having some issues as the heat did not work but they had maintenance trying to fix it. Price was great for options and would stay again. Breakfast was a mini buffet with options for everyone.