Hilton Garden Inn Minneapolis Eagan

I was all set to leave a three-star review this morning. This was based on a few issues of that I had that were different from my normal travel experience staying at a Hilton. I have stopped trying to talk to any of the managers at different hotels as they usually just get so defensive and I end up feeling worse than when I started... I decided to try again today and boy am I glad I did! Patti Jo actively listened to what I was saying, expressed concern and validated my feedback. I am now going to speak to one of the sales guys for this hotel and set up a corporate rate as I will definitely be returning as long as that amazing lady works there.

I had a great time here. It had everything I needed for a weeklong solo stay. The room was very comfortable, especially the bed, and had a variety of furniture for studying and sitting. All the appliances worked well (iron, fridge, TV, shower). The service was spectacular - any request I had was fulfilled. The staff went above and beyond. The only thing that I would like to see improved is the breakfast buffet selection. For that reason I elected to buy groceries for breakfast instead of using the buffet.

If you're looking to pay Hilton prices and get a Motel 6 experience, then this is the place for you. This is the noisiest hotel I have ever stayed at. We were traveling with a pet, so I don't know if they purposely put us in a loud room, but ironically the pet was the quietest thing in this hotel. The walls are paper thin and you can hear all of the plumbing, coughing, and movement from other surrounding rooms and through the ceiling. It was so loud that my daughter and her dog elected to stay somewhere else the second night. I also discovered ants coming out of the wall on the second night. I had already paid for the room, so I refused to lose the money. The worst part is they sent me a text requesting feedback on my stay which I responded to with a poor review. No one reached out t

Positive: Clean and convenient location. Like the amenities like refrigerator and in room coffee. Our third stay. Negative: ""

Hands down the most welcoming hotel I’ve ever stayed at. The staff knows your name and treats you like royalty. The rooms are clean, well kept, and up to date. The front desk staff is amazing. Zachary is very welcoming. Makes you feel at home, and is very personal with making your stay wonderful!