Holiday Inn Express & Suites Carlisle - Harrisburg Area by IHG

I stay at Holiday Inn Express hotels across the Midwest and Northeast on a regular basis as part of travel for my job. This is easily the worst one I've ever stayed in and probably the worst hotel I've ever stayed in period. I would strongly suggest staying at the other Holiday Inn Express across town if needed. When I checked in, they gave me a room without working heat and a door that wouldn't latch. I went downstairs, explained the situation and got a new room which was next door. That room had working heat and a working door latch. It also had a frankly disgusting table and showerhead, as well as a tub that quickly plugged up with water. They also put out moldy cinnamon rolls and the front desk refused to bring up a complimentary razor when I realized I forgot mine at home (they said t

Stopped on our way north off 81. Yep, i choose the wrong IHG property, once closer to 81 N but it was literally 1.1 miles on Rte 1 (closer to 76). The hotel was clean and comfortable. The gentlemen working the front desk 3/30/25 was outstanding. He wanted very much to insure we had a pleasant stay. Issues, pillows were too soft---aren't we brats ;-) Other than that we had the first floor jacuzzi King. Loved the high ceilings!! Enjoyed a soak and good night's sleep before we hit the road again. Beware, no restaurants within walking distance except for the Rutters gas station, but it served to provide us a sandwich for dinner.

We’ve stayed at this location many, many times over the years on our travels, but in the last 1-2 years things have gone severely downhill at this hotel. This time, our room was NOT clean.. it looks like it hasn’t been vacuumed in months. Someone else’s food all over the floor (fruit loops, raisins, crumbs etc.), someone else’s elastics and children’s items under the desk and all over the carpet. Dirty, sticky doorhandles (we had to clean them ourselves because they had food stuck on them). Cobwebs in corners and on light fixtures. Every corner was disgusting (look at attached photos). Mirrors had smudges and water spots all over them. Our microwave wasn’t clean. The hand wash and body wash bottles were both empty when we arrived. The carpets are horribly dirty and we know for a fact they

I am a IHG silver member and have stayed at a lot of Holiday Inn Express hotels in my time and this has to be the worst. It seems very little maintenance is done to the facilities. The luggage carts are held together with zip ties and painted 2x4s. The pool and hot tub were supposedly down for maintenance. We did have a two-person jet bathtub which was clean and nice. The morning breakfast wasn't what I expect from Holiday Inn Express especially the hardly cooked bacon. But the coffee was amazingly delicious. See all my pictures for examples of this neglected Hotel. Come on Holiday inn!!!! This hotel is making your brand look bad. Drop this owner. They obviously don't care!

Maybe a dozen cars for the night, so hotel was practically empty. Our 3rd floor room had insufficient water pressure to even flush toilet properly. Not much better for shower. Lobby looked fine, but once we got onto floor where rooms were, obvious repairs needed, stained hallway carpet. I expected more as we commonly use HIExpress as a known quantity when we travel.