Holiday Inn Express Naperville, an IHG Hotel

This is a nice hotel but I would not stay here during winter again. It is a great location and felt safe. Check in was easy and customer service was great. When we got to our room it was like walking in to a furnace. The heat was blowing full blast. I reached out to the front desk and unfortunately figured out the AC is off for winter and the heater is on for the whole hotel. The thermostat in each room is only for heat so the only thing we could do was prop the door open for hours to let the heat out. I don’t think our room was a normal temperature until the early hours of the morning. It would be a good idea for the hotel to make sure thermostats are at a reasonable temp in a room prior to guests checking in. The beds were comfortable. The bathroom did unfortunately have a lot of hair. T

Absolutely disgusting experience. The room was clearly not cleaned or inspected. The pull-out bed had dried residue on it that honestly appeared to be boogers, along with visibly stained bedding. This is beyond unsanitary and completely unacceptable. When we reported this and asked for clean bedding, staff did not change the bedding. Instead, they handed us a single sheet and left the dirty pull-out bed exactly as it was. That response shows a total lack of concern for cleanliness or guest comfort. This is basic housekeeping, not a luxury request. For a Holiday Inn, this level of filth and poor service is embarrassing. We felt uncomfortable staying here. I strongly advise others to avoid this location unless cleanliness standards drastically improve! 🤮🤢

I attended a small seminar hosted at the property. The event team coordinated seating, lighting, and refreshments effectively. They remained available for technical adjustments. It reflected good operational planning.

Positive: Location was decent and staff were very friendly. Breakfast was nice, and it was neat to have an inner patio to sit at. Negative: Lightbulb was out in the room, not all of the USB ports were functional, and the outlets had issues holding plugs into them.

The hotel is very spacious and the staff was very responsive to inquires. My room was spacious and I received an upgrade which was pleasant. A very comfortable bed. While this is an older property care was put into renovating it so that it feels new. The room was contemporary and overall clean. My only issues were some of the cleanliness of a few items, the Wi-Fi seemed to not stay consistent, and that the room phone did not work. Decent selection for breakfast. More fresh fruit options would have been welcomed as well as more variety with eggs. Overall, my stay was comfortable and enjoyable.