Embassy Suites by Hilton Chicago Naperville

Something is terribly wrong at this hotel. I have stayed here many times over the years and always had a good stay. They currently have no heat on the first floor. The breakfast and bar areas are hovering around 55 degrees. The staff is wearing multiple sweatshirts and some even are wearing winter coats. Two different employees told be that the heat has been out since November! One told me that they didn't have budget to fix the problem last year and hoped to fix it soon. She also told me that "they were a franchise, so they are not held to the same standard as a company owned Hilton locations." I left a message for the General Manager and he never returned my call. I contacted Hilton Corporate (a call center in Egypt) and they said someone would get back to me in 48 hours. In my

I’ve stayed at this location many times in the past and let’s just say my most recent stay was less than pleasant. Bathrooms had debris all over the floor which made it seem as if the room wasn’t cleaned. Dust hanging from the ceilings, shower head pressure was terrible. To top it off we ordered room service and the condiments were over 3 months old. For the price I’m disappointed.

We wanted to try this location out and it was ok. The rooms seem outdated and a need of an upgrade. The happy hour drinks is a good touch but seem a little stingy on whats offered for the price you pay for a room. ( well drinks/2 domestic drink choices) The continental breakfast was delicious and convenient. Very crowded during the time I went (9am) but still had a large variety.

Positive: Aesthetically the hotel was great. The floor plan of the room was good. Most of the staff was warm and welcoming. When my son vomited in the middle of the night, the housekeeping staff was wonderfully kind and helpful. The breakfast was great! Negative: The mattress of the pull out sofa was AWFUL. And the carpet in the door from the living room to the bedroom was nearly impossible to open or close (carpet too tall??).

I love this place for a staycation weekend! The rooms are spacious and clean. I only rate 4 because the furniture in the rooms is slightly worn/damaged. The service is PHENOMENAL and I highly recommend both the evening happy hour and morning breakfast. TOP NOTCH!!!! Will absolutely return.