Extended Stay America Select Suites- Chicago - Naperville - West

Good location- near tollway, shopping and restaurants. Friendly front desk staff. Fairly quiet. These are the only good things I can come up with. The hotel is run down with matted carpet and sorely needed paint throughout. The room itself had a bad odor when you walked it. Carpet was badly matted and disgusting looking. The walls had that glossy paint with a number of scuff marks. Lighting was old fashioned and dingy. The inside kitchen cabinets were dirty. You had to bring your own pots and pans, dishes, no coffee maker etc. the kitchen faucet was constantly dripping and the electric outlet in the kitchen area did not work I complained about that and they said they would send maintenance to fix it- they never came This was probably the worst hotel I have ever stayed in and would never g

Stay here. Tara and Roxanne are very nice and accommodating. I felt very safe. Walls are sound proof to where you really don't hear your neighbors much. It might be just a little bit, but you can get good sleep.

This was a non smoking facility, but daily I experienced smoke entering into my room. And I made staff aware but it seems as though they were unable to stop that from happening. Everything seemed to be falling apart. The elevator was very unstable and smelled like smoke the trolly was broken. The refrigerator in the room had a foul smell and the toilet constantly overflowed. There was also trash left in the hallway and notices put under the door. This property is not well maintained and seemed inhabitable for an extended stay. I was also charged for a late fee. But when I went downstairs to pay the front desk was closed off and no one was available for pymt and there was a heavy smoke smell in the lobby area. And everything was charged additional fees, there was a fee for the pot and pan,

Honestly overall it’s a really good place. A lot of the residents here live here full time- a lot of family’s and animals, honestly feels like an apartment complex just smaller. The management and all workers are super sweet, never have any issues with them or the family’s living here. Everyone kinda comes together at the end of the day and helps each other out! It’s a little community people didn’t know was even there, never had any issues with bugs or excessive noise eaither. If you’re looking for an extended stay to make a temporary home this would be the place for your family. Right off 59 next to the Starbucks!! Couldn’t be any better.

Positive: Nothing Negative: It wads filthy, staff was rude and disconnected, there was no grab n go breakfast or any front desk help. This location taught me that not all extended stays are created equal. This extended stay is horrible and disgusting