Best Western Naperville Inn

I stayed at Best Western Naperville and found drugs in the room. Not metaphorically. Actual drugs. At around 2 or 3 a.m., I reported it to the front desk supervisor. His response? “My manager won’t be in tomorrow.” Okay, fair—it was the middle of the night. But then came the comedy routine. He said “Give me 10 minutes.” I waited over an hour. Nothing. I followed up—“10 more minutes.” When I finally reached him, he wasn’t even in the building. Then he said “I can get back with you tomorrow or the next day. I’m not really sure when.” That’s the response when a guest finds drugs in the room. Five days later, I finally spoke with the general manager—who hadn’t even been informed. Once I explained everything, he acted like he understood, then pulled a full DARVO maneuver: deny, attack, revers

Positive: Great breakfast, comfortable beds and friendly staff. Bathroom had some hairs on the tub and sink but overall clean. Strange entrance to parking lot but it was very well lit. Felt safe and secure in this location. Negative: Very small bed pillows

This place was clean, well run. The management was awesome and responsive when needed. The breakfast options were as good as any hotel that includes breakfast. Room clean sheets, spotless room smell Gray, which is very important to me. I will stay there again when I visit my nieces and nephews

I had an enjoyable two night stay at Best Western in Naperville, IL. There were 40 of us on the trip. Hotel staff very friendly and welcoming. Rooms were very clean and cleaned next day while we were gone. Breakfast both mornings were excellent. Lots of choices, hot and fresh. A wonderful place to stay for business or leisure.

If I could give zero stars I absolutely would. Started off that the room i reserved through hotels.com was canceled. I had no idea because I never received any notice. The woman at the front desk kept asking me for my name but couldn't find anything. It was annoying. Then her manager comes back and tells me my reservation was canceled. Couldn't tell me when or why. Just canceled. Prints out something that looks like he typed it up himself that just said when I booked it, my name, and the word canceled in a box. I then call hotels.com who says THEY did not cancel my reservation, but BEST WESTERN THEMSELVES canceled. So basically they took my money, canceled my reservation for NO reason, and wouldn't reimburse me. It felt super sketchy, especially no offer of a refund. The guy at th