Holiday Inn Express Jacksonville South Bartram Prk by IHG

I had a wonderful stay at this hotel and would like to recognize the outstanding service provided by the front desk staff. A front desk lady working the evening shift on February 10, 2026 provided excellent assistance when I reached out regarding a trash can. Her professionalism, kindness, and quick response truly stood out and made me feel valued as a guest. I would also like to acknowledge the gentleman at the front desk who greeted everyone with a warm smile, creating a welcoming and positive atmosphere throughout my stay. I strongly encourage hotel leadership to recognize these employees with special appreciation or a bonus, as their exceptional customer service reflects the highest standards of hospitality. Thank you for a great experience!

I have always held holiday inn express LA California as the best in all of my world travels located close (provided airport transportation) airport, maybe? but within walking distance with side walks to a car rental we used. However, this Holiday In. Express has surpassed my California experience. Employees excellent at checkin. Anthony Joho who displays wonderful mutitaskiing skills, problem solving, and helpful to guests. Checkout 2women and Hispanic man superb also. All are over/beyond my exspections

The room was large and very clean. The staff are really friendly and helpful. I didn't hear anyone in the rooms next to us, and enjoyed the quiet location but nearby to lots of restaurants and shopping. This is a beautiful hotel, very pet friendly with reasonable prices. The breakfast was also really good with a lot of selections.

Positive: The staff at the front desk was absolutely amazing! Young man with long blonde hair was the BEST! Would come back just to see him! The breakfast was also continental and very very delicious. So many options and great variety of choices! Negative: ""

This was a one night stop over while traveling from Ft Lauderdale to NC. The hotel was perfect for location, price and amenities. My room was clean, although an available blanket would have been nice. It was pretty cold in Jacksonville that night. Staff was welcoming and engaging. The breakfast was outstanding for this price point hotel. The automatic pancake maker made perfect fluffy pancakes.