Hilton New Orleans Airport

Hotel was clean and had a good reasturant. AC was horrible and we could not get the room below 74, it was warm and would just not produce. Several other rooms complained about the same problem. Our room had no hot water producing from the shower. For 2 nights we had col showers and then asked for help from the front desk. We were told it would be fixed and it never was. We went the 3rd night to someone else's room to get hot water and theirs worked fine. The location is right beside the airport, but it is not loud and area seems safe. I missed not having a microwave in the room. Also, very apparent marajuana was being smoked in several of the rooms. You could smell it pretty strong on floor 4. I would most likely not stay here again. The waitress at the reasturant was very nice and the foo

The room was nice. But Lisa, at the restaurant was unbelievably amazing. She was all alone- 12-15 tables at a time. She was very professional- was working as fast as she could. Outstanding customer service- so polite ( even when at least one of her customers was very demanding). We had a nice dinner and fantastic service from Lisa!!!

We loved our stay at the Hilton Airport New Orleans! It is located right behind Louis Armstrong New Orleans International Airport and there is a free shuttle that drops you right off at departures. Rooms were comfortable and we were able to adjust the temperature, plus they have snacks in the lobby for purchase if you get hungry before your flight. Highly recommend staying here if you have an early morning flight out of the city like we did.

I thought about giving this experience a 2 star at first because the cleaning staff was great but on the day of my exit they entered my room before checkout to see if I was still there. The front desk staff needs improving, a few were approachable and friendly one being Shenika who helped me with any request. Many other front desk workers were rude and unaccommodating, unfortunately the same goes for the airport shuttle staff. Only one of the driver greeted me and was friendly a Latino gentleman, for an example of the rude behavior I experienced a can driver told a customer and passenger who was trying to figure out if she was getting on the correct shuttle that she "better figure it out before I pull off". All in all I don't think this location is worth the price tag associated especially

For a Hilton I think they can do better for accessibility. We stayed in an ADA compliant room on the 3rd floor. The door opens out and was bent and sticks. Extremely hard to open/close. We had a room that was difficult to maneuver a wheel chair in as the makeshift closet blocked entry into the room. The beds were not Queen as expected. The shower was like warm at best with minimal water pressure.For the good. Staff was friendly. Drinks at the bar were good and the game was on. Overall the hotel was clean & inviting. The shuttle was great to get to the airport early.