Extended Stay America Suites- New Orleans - Airport - I-10

I had an incredible stay at the Extended Stay in Metairie. The entire property is extremely clean, and the atmosphere feels safe and welcoming from the moment you walk in. The staff is truly hospitable — everyone was kind, helpful, and made us feel right at home. Special shout-out to L’Oreal at the front desk. She took excellent care of us throughout our stay and made sure we had everything we needed. Her customer service alone is enough to make me want to come back! Our room was very spacious, super comfortable, and even came with two TVs, which was a great bonus. Parking was always available, which made coming and going easy and stress-free. The location is also perfect — close to everything, including our store, and super convenient for getting around Metairie and New Orleans. I wil

I had a wonderful experience at extended Stay America in Kenner Louisiana. My room was very clean and fully equipped and the staff was friendly and helpful L'Oreal is the best. We were here for four nights and it's a great place to stay for a short or long-term visit.

My husband & I stayed here for a couple days & were happy to see that when we walked in the air was fresh. I hate when I walk into a hotel room & it has that old scent as if no one stayed there in ages. The room was really clean, spacious, has kitchen & fridge. The staff was also great. From the cleanliness of the room to the front desk, I’d recommend anyone to stay at this hotel we’ll be staying every time we come to Kenner Louisiana.

Positive: The only good thing about this hotel is the restaurant in front of it. Negative: We booked three rooms, all had MAJOR issues, such as, Unclean Toilets, unwanted critters on the cabinets and beds, gum plastered on the headrest, unwanted smells throughout all the floors, cable not working, questionable stains throughout the floor.

Booked through Travelocity and the pictures look very nice but the room is very basic. Site provides a list of amenities (kitchen, fresh linen, housekeeping, etc) but after I reserved and closer to date of stay- received an email from the hotel stating pots, pans, dishes, linen exchange and towel exchange are additional fees. How do you have a kitchen but charge for items necessary to use the kitchen? How do you not provide housekeeping at all in my four day stay but charge if I need to exchange for clean towels? They require you to take trash out, have clean room before leaving or else you lose $150 deposit. They nickel and dime you for every basic service and expect you to do their job. They are rarely at the front counter. On the morning of check out- two different employees knocked on