Hilton Garden Inn Richmond Innsbrook

Exactly as I expected Hilton to be. But the front desk personnel were a bit less than friendly or welcoming on arrival. The one young lady was not friendly at all at check in. She did not say anything about the restaurant or bar or amenities, never smiled seemed bothered. On check out, no place for room key return and young lady seemed too busy to even look up, maybe more staff needed. We were never given our breakfast voucher at check in. Breakfast was great and main chef extremely pleasant and accommodating. Bathroom needs fans or air freshener provided, as well as better selection of soap.

Pros: Decent location - near Short Pump mall, lots of restaurants, Whole Foods, Trader Joes, area feels safe, trees around property with pleasant outdoor seating/tables, room was on the larger side, nicely appointed, larger fridge, good value for Hilton property, quiet (room on parking lot side).|Cons: Charged over $5 for parking even though hotel site indicates parking is free - I checked specifically. I booked through Hilton site and site indicated that there were local fees I would pay in addition to taxes, but they were all specified in my confirmation. It's not a huge amount, but considering everything around there had free parking and the site indicates it's free it comes across dishonest. They refunded when I called them without problem. I know others have had this issue. There was

Positive: Location Negative: Needs to be updated. We stay at Hiltons a lot and this one is looking old. We tried to swim in the indoor pool but the filter was not turned on so there was a film on the top of the water. I told the front desk lady but no one ever came to check on it.

I stayed here for my Birthday and I wanted to give a rate of 5 because the size of the room was 5 star, lots of space, king room suite with pull out bed. But the linen was not clean also breakfast was good but you have to pay for it and no it's not free at all. Their pool was very cold, hot tub needed to be checked on more periodically for cleanliness. Overall a 3 star for me.

Hotel room is big and the bed is comfortable. The front desk team was awesome but the bathroom was dirty. The tub had black and some kind of black grit all over it. I checked in after midnight and was too tired to complain and really shouldn't have to worry about something like this at a Hilton owned property. The sidewalks leading up to the hotel had not been cleared from a recent snow and ice storm had not even been treated and were completely slick. Had to walk on the street and dodge ice patches to get to the hotel lobby safely. I noticed that two other hotels close by had done a much better job at clearing the snow and ice off of their sidewalks and parking areas.