Hilton Garden Inn Newport News

First I would like to mention the staff. Immediately on arrival, we were greeted by the folks at the desk. After checking in, we were contacted again, to make sure our room was in good order, and ask if there was anything we needed. Staff reached out again, the following day. |Housekeeping did a good job, all in good order. Bed very comfortable, and room well maintained. On site parking was plentiful. Well maintained area all around the property, exterior and public areas. Staff at the dining area were also, engaging and friendly. Coffee available in the morning, was very welcoming. |Good dining choices very close to the hotel, as well as gas and coffee shops. About 2 blocks off a busy street, so not bothered by street noice... nice.|Overall a great stay, and when in the area, i

2nd time stay in four months. This place is solid. Great team, friendly, prepared, and professional. Clean comfortable rooms, great workout room and pool, and really quality made to order breakfast. They will more than earn your business- don’t hesitate to stay. One tip: the first floor rooms have high ceilings with sound acoustics. If you are sensitive to outside sound-try a different floor. We were okay with it, but it’s noticeable. As a trade-off our view was inviting.

Positive: Spacious clean rooms Negative: ""

The room was just fine, comfortable and had everything I needed. The front-desk staff was very pleasant and helpful. The only negative was the |cooked-to-order breakfasts were not very good. The omelet I had on the first morning was over cooked and dry. On the second day, I ordered eggs and sausage. The sausage was so hard I had trouble cutting it with a knife.

BEWARE! DO NOT BOOK A ROOM WITH A JOINT/ADJOINING DOOR/ROOM OPTION IN THE ROOM! But should I have to even say that!?! I booked a room with my young daughter and her friend for one night to visit Busch Gardens. Upon our return after the park, we were able to hear light conversation from the adjoining room. Wasn't anything would couldn't deal with. I go to sleep & they stayed up. They wake me up to tell me that the adjoining room is very audible. Yup..moaning and all the noises associated with exactly what you think. How disgusting & horrible for anyone to have to hear so clearly, let alone these two young girls. I call the desk and was told they can make a phone call about it. Then we hear the phone ring like it was in our room. Quiet and then they just turn their TV on blast. Call again