Hampton Inn West Springfield

I love this Hampton Inn! The desk person was super kind, efficient and helpful! I would make one suggestion. They should get rid of the closet and put in hooks and shelves. Also, hooks as you come into the room would be nice too! The breakfast area was so clean and the food was very good! What an excellent experience!

The first room they gave us was not cleaned, extremely tight and had electrical receptacles that were in operative. Thankfully they were kind enough to move us to a better room on the 4th floor. It was old and needed renovation. However I'm not sure the limited structure could sustain a decent up grade. Staff were very nice.

Positive: "" Negative: They really need to give normal pillows in the rooms. The two choices they leave are horrible. My neck is still in so much pain. I even went to the chiropractor today. And if the mattress are not new/newer, please update those too. He would thank you

The Hotel is not worth the money I had to pay. Tried to pick a nice hotel for just one night. Hotel is very run down. Many rooms were under construction, plastic down over the hallway carpets. Dirty Elevators. The room noise was terrible, as the walls are not insulated and can hear the people in the neighboring room talking. The room was on the street side so very noisy. The AC/Heat unit sounded like a loud blower every time turned on, frequently. The shower caulking was smeared all over, not a very nice appearance. Paid $277 for a room and felt I have had much nice hotel rooms for less.

The rooms are being updated. But theyre nice size and the staff is helpful, the breakfast is typical all microwaved food. Prepackaged food. The hotel does have alot of stuff with in walking distance.