Baldwin Inn & Suites, SureStay Collection by Best Western

We stayed as a group in this hotel. The experience was inconsistent across patrons and rooms. The inside of the hotel was nicer than the outside presented itself to be. Some rooms were quite nice, recently renovated and cleaned, and perfectly acceptable. Other rooms had some issues, including: beds not being made before arrival and hair on sheets, personal belongings from previous patrons being left in the room (including a used comb filled with someone's hair left on the desk of one room), doors not installed correctly, outlets in the bathroom not allowing the hair dryer to fit, and other small inconsistencies across the rooms. Despite the advertisement of a "non-smoking" hotel, more than a few rooms were reported to have either a cigarette or marijuana smell in the room. This was expand

Most of the reviews are from before the recent renovation, so I wanted to share a review based on how the hotel is after renovation. I did not feel scared or like I was in a dangerous area even checking in at midnight and arriving home around 9pm the second day. It is slightly industrial but there not people or situations that felt scary. The room is really nice with all the work they did on it. There are plugs everywhere in the room, so you can plug in all your devices, I tried to take photos of all the plugs. The bathroom was really nicely updated and the mirror had different light settings for doing your make up. It was totally clean and the towels were soft. There is a full size refrigerator in the room and microwave, as well as a coffee make with decaf and caff coffee, though th

We thoroughly enjoyed our stay at Baldwin Inn and Suites. While it does not look fancy from the outside, it is well lit at night and within a walkable distance to the Big E. The staff is beyond amazing. Courteous, kind people work the front desk. The housekeeper takes pride in her work and it shows. I am very critical of the cleanliness of hotel rooms we stay in, and this one was one of the cleanest ever. If you are doubting making a reservation here, do it. You will not be disappointed with the value and experience.

Stayed as a group. The staff were friendly and helpful. Rooms seemed to be newly renovated, but were in a variety of conditions. Some were perfectly fine, while others smelled heavily of smoke. Personal belongings were left behind by other guests in places that the cleaning staff should have noticed. If you want anything more than a place to sleep, look elsewhere.

Well I had quite a setback with my stay. Not necessarily the hotels fault but more of a caution to those who stay. A rolling office chair on hard surfaces is very slippery. I broke my ankle and my foot during my stay in the room while sitting on the office chair. As i went to stand it slipped and i fell the chair along with my bodyweight crushed my ankle and foot and i hit my head. Spend the next 9 hours at urgent care and the bay health state hospital which is the worst hospital i have ever been to, do not go. And FYI i work at a hospital. The staff was very accommodating to the situation. I did leave my favorite pillow. 😔. I know it didn't look like much but as someone with a neck injury, I do miss it. But location was great, updated rooms. Breakfast was lacking for a best western... 🤷‍