Hampton Inn & Suites Portland West

Edit: despite their response to my review, I have been in contact with the hotel and have been told that they will not honor their 100% satisfaction guarantee because I stayed the night. I had appointments I had to go to..where was I supposed to stay? The bathroom of the first room I checked into was dirty. Theg switched my room and the second one had a few areas in the bathroom that were less than good, but was much better. But the refrigerator was broken. When I went down to the front desk, she said if I wasn't happy, she could cancel my reservation and I could find a room elsewhere. I didn't want to gamble in being able to find another room. I'm not here on vacation. I had an oncology appointment today and have another one at 8am tomorrow. I didnt have the luxury of risking lack of lod

I am writing to express my dissatisfaction with the noise level in my room at your hotel. I booked seven rooms for an overnight stay on February 21st for myself and my colleagues, all medical employees. We drove long hours from New Hampshire to Maine and intended to spend a night at your hotel due to the late hour of our arrival and had to drive another 4 hours the next day. Unfortunately, we were unable to rest adequately due to excessive noise from the guests above our room. The noise consisted of walking, stomping, and dropping objects, which disturbed our sleep. I made six calls to the front desk (Manny) between 12:00 AM and 4:00 AM to address the issue, but the guests above our room continued to make noise after each call. To the point that I had to go to lobby around 4am and talked t

Trip advisor stole my money. I booked a hotel for the 29th and 30th of November, as it said before booking, and AFTER paying, the date changed to the day of booking, costing me almost $200. Called in immediately & I was told it’s non refundable due to the hotels policies and there’s nothing they can do. A glitch in your system should get reimbursed on your end. Don’t let this happen to you!!!

Positive: The staff was very friendly. Location was good. Close to a grocery store and few places to eat. Negative: Pillows were old and need updating. The room 211 had peeling wall paper.

Stayed three nights at this location. Room itself was nice but the service at this this location was horrible. We always stay at Hilton properties and this was by far the worst service we have encountered. Normally when we stay in a hotel we don't want housekeeping to enter while we are there. We don't want our stuff exposed and have to lock everything up. Usually not a problem. We just put the do-not disturb tag on the door or some have a light that you can turn on from the inside so they know not to come in. During check-in at this location we were given three little slips of paper and we're told that if we want housekeeping service, we are to turn in the paper the night before and they will provide housekeeping the next morning. We asked if there's any thing we need to hang on the door