Hampton Inn Kansas City/Downtown Financial District

Honestly had a great stay here. The hotel was really clean and super quiet, which made it easy to relax. The room was well kept and everything looked taken care of. Not to mention the beautiful view w the corner room! The staff were also really friendly and welcoming every time we interacted with them. Overall the whole experience was smooth and honestly better than I expected. I’d definitely stay here again and would recommend it to anyone looking for a clean, comfortable place to stay.

The lobby was beautiful, we enjoyed the decorations present for falls as well. Our room was spacious and had an outside facing window, which is important to mention as 2 rooms on each floor have windows that face the inside of the building. I would have appreciated a little more attention to detail; for instance, in our bathroom the towel hangers had obviously fallen off/been removed from the wall and never fixed. We stayed here last minute due to a family emergency and asked for some sundries from the front desk they were out of the items we requested (comb and razor) but, as gold members, were generous with our welcome snacks. Breakfast was well stocked and the beads were comfortable. Overall a nice place to stay, just we aware of the rooms with inside facing windows.

Positive: Staff were wonderfully friendly and helpful. Room and common spaces were very clean. It was a pleasant 10-to -15-minute brisk walk to the convention center. Negative: Breakfast was nice enough but didn't live up to they hype of the reviewers gushing about it. The standard waffle/premade eggs/bagels/muffins fare of your good hotel breakfast.

I had the best stay. Location was great, edge of town, easy to get to my office a couple of miles away, few great restaurants within walking distance, and I felt safe alone. The main reason my stay was so enjoyable is the people working at this location. In a world today where customer service feels dead, this team had a smile on their face, kept busy keeping common areas clean and stocked, checked in on me, gave me recommendations of things to do and where to eat, and when I felt uneasy walking to my vehicle at 2:30 am to catch my flight the young man at the desk walked out and kept an eye on me until I was in my car. 10/10 for service.

This was one of the most unprofessional and concerning hotel experiences I’ve ever had. First, we were given keys to a room that was already occupied. We unlocked the door and walked into someone else’s room. That is a massive safety and privacy failure. There is absolutely no excuse for putting guests in that situation. When we went back downstairs, the front desk employee acted like she couldn’t have cared less. No urgency. No real apology. Just excuses. The system literally shows which rooms are clean, dirty, or occupied — this was pure negligence. Then to make matters worse, I later discovered an unauthorized $122 charge on my card. When I called about it, the manager, Tom, was incredibly rude and dismissive. Instead of addressing the issue professionally, he acted annoyed that I wo