Hampton Inn Kansas City Northeast

Overall, it was a decent hotel for a one night casual stay. I personally would not recommend based on two things- the beds were very very hard. I read reviews before I submitted this one, and I didn’t come across many about the beds, so maybe it was just our room? They were very hard and firm. No coils poking through, but it felt like I was laying on a piece of wood. My husband would also agree to this. The other item was loud stomping directly above us at 7:00 for over 30 minutes. I texted through the message thread they had sent out and after a few minutes from sending the text the noise did stop. Apart from these two items, the breakfast was great, constantly being refilled and checked on. The service clerks were brief, but friendly and helpful. If you are not picky this would be a gre

Positive: The breakfast and friendly staff Negative: Needs more outdoor seating in the shade

I am a Hilton Gold Member. I recently stayed at the Hampton Inn Kansas City Northeast from February 13th to February 16th, 2025, during a business trip. My experience at this property was disappointing, and I would like to share my concerns here.||First, the bathroom faucet in my room fell off, which was an unexpected and inconvenient issue during my stay.||Additionally, I had requested a late checkout. When I inquired about this at the front desk, I was told that it would not be a problem and that I simply needed to inform the front desk the next day (check out day). However, when I asked on check out day, I was suddenly told that a late checkout was not possible. Despite the standard checkout time being 12:00 noon, my request for an extension until 1:00 PM was denied without any flexibil

Overall, I was pleased with my recent stay at this Hampton Inn. The front desk staff person, Marcus, was professional and helpful. The individual serving in this role on Saturday and Sunday, Chris, also did an excellent job providing information and assistance when needed. The only disappointment was that my room was not cleaned on Saturday, the second day of my weekend booking. When I reserved the room through Hilton, I included a request that room be cleaned on a daily basis. During a follow up call on a related question to Marcy, who works at this hotel, she assured me that all rooms are cleaned on a daily basis. When I left the room at 10:00 am on Saturday, I shut the heat off because it wasn't needed. When I returned at 1:30, the room had not been cleaned, including the toilet.

Very nice hotel, the breakfast was wonderful.The staff was amazing. My only complaint is I have a bed back and the mattress was really firm...not good for me personally. The room itself was very clean, though great stay overall.