Fairfield Inn Philadelphia West Chester/Exton

Amazing month‑long stay! Staff is incredibly friendly and accommodating — special thanks to Al, Patrick, and GM for always taking great care of us. Housekeeping is respectful and helpful. Great location and comfy room. Highly recommend!

Echoing previous comments about dated rooms, beds being comfy but sheets and blankets have that aged smell. The most annoying thing was the ac unit in the room, we cannot seem to set our own temp, and the LOUD compressor keeps coming on and off in just the fan mode. At 1am, having tried to fall asleep since 11pm, I had enough of the thundering ac unit, went to front desk and they were nice enough to give me a new room. Ac unit is much quieter, bed equally comfy, sheets and blankets equally aged smell but the condition of the room is much much better, the pictures are of the previous room, this new room is not falling apart. Surprisingly, the Ac unit in the new room is an older one with knobs and let’s us set temp and speed. Staff was friendly, respectful and accommodating, only reason this

I don't stay at Fairfield Inns often, but when I have it's been in major cities, so my expectation was a bit higher. I've stayed at this hotel 4 times in the last 6 months. I usually check in after 8pm on Saturday and I'm gone before 11am the next day. ||Hotel seems under staffed. Every time I've checked in it's been one person working. There was a wait two of the times because the front desk person had to leave the desk. My first time checking in there was a bit of a delay because of the computer system. I've had to ask for water during check in every time except for once. They aren't just offering it to you or leaving it in the room like most Marriotts. ||Almost every time I've stayed there's a bunch of kids or teens. Maybe teams for some kind of sport? These children will be everywhere.

Positive: Staff was amazing Negative: Shower head needs replacement Refrigerator was on a 2 hour shut off time

This is the best hotel that we stayed so far. The rooms are clean. Breakfast area is clean and hygiene. Food is delicious and also Nancy the food server during the breakfast was very polite and caring.