Fairfield by Marriott Inn & Suites Memphis Southaven

We like Marriott and Fairfield because we know what to expect and usually get it. The staff is awesome and the room is nice. We stayed for 3 nights. The bed is really comfortable. Couple heads up on why I only gave it four stars and not five. It’s in the middle of construction. There wasn’t noise from construction- just protective plastic on the floors in the hall. There is a lot a lot of the water heater and other items being removed in the remodel out back. The pool is no longer there. It’s too cold to swim this week but I would have been super bummed if it was warmer!

The housekeeper Ty was very nice and she help me with my room and also gave me extra towels for my few days stay. She went over and beyond to make sure I had a comfortable stay

The people working at the hotel were extremely nice and just friendly. The hotel could use some updating. More than one working ice machine is needed. The rooms could be cleaned much better, but help is hard to find right now. I’m sure that’s the reason that I still found straw papers and a receipt lying on the tables. I felt that the towels and sheets were clean. The beds were very comfortable. There was a lack of towels, but the hotel was completely booked and no cleaning before checkout so towels were piled up for three days. The food truck had not shown up to deliver, but they still had a few fast options for breakfast.

Between the cable TV being SO old and not able to connect and the long 2 inch deep divot I had to sleep in I was amazing I was able to get a night's sleep. It also didn't help that this place was so busy fixing the old room layout I'm really surprised it was even open. The elevator was super slow and it was sometimes a guess if it would get us to the correct floor. As a regular Bonvoy member this was one of the worst places I've stayed at.

I had the worst experience of my life at this hotel. I will NEVER stay here again. My family and I was treated horribly. There was an issue with noise keeping us from resting. The assistant manager refused to assist or try to accommodate us. We were lied on and told to get out. The assistant manager Mr. Thomas said that he could care less. Poor customer service. Staff was very rude and disrespectful.