Fairfield by Marriott Inn & Suites Jacksonville Butler Boulevard

As Marriotts go these days, this is a lovely property. Management obviously cares a lot about details, from the look of their lobby, to the halls, and the guest rooms. Everything is tastefully done, and the staff members were all friendly and efficient. The only complaints were a bathroom fan (Room 307) that sounded like a B-52 taking off, and walls thin enough that noise became a bit of an issue. Otherwise, we had a comfortable, pleasant stay.

I absolutely cannot understand how anyone could give this hotel a good review. The first room we were given the sheets had stains on them. The second room there was a hairball on the counter and every single towel had long black hair on it. I cleaned it up and asked for clean towels from the housekeeper in the hall. She acted completely annoyed even when she could clearly see the hair on the towels. Then we started to notice what a real mess this “renovated”room was. There was only 1 lamp in the area of the bed. No overhead light, no sconce, just a cheap bedside lamp. At night it was so dark in the room we had to leave the bathroom light on to see. There are no outlets at the desk so you can’t charge a computer or phone. They had a full power strip running the microwave, coffee mak

Positive: The location was perfect, the staff was very friendly, and the option of breakfast was nice. Negative: The only negative was that the hotel was under renovation, and I was not aware of this when I booked. Sheet rock dust aggravated allergies, and made the floors very slippery. For the amount I paid for the room, this was rather disappointing.

The rooms are small and dark. Only one lamp on the night stand and it does a poor job or lighting the room. On my last day the cleaning crew entered my room and threw away all of the food in my refrigerator, BEFORE I had even checked out. We were in our way back to the room to eat just to find an empty fridge. The GM offered a $20 credit but what family can get lunch anywhere these days for $20?? I took my son to Chick-fil-A down the street at got lunch, and brought the receipt back to the hotel staff and asked that the amount on the receipt be credited to my stay instead of $20. The lady at the front room the receipt and acted irritated, and I just got my bill and only the $20 was credited…not the $32 it costs us to replaced the meals they threw away. I was being nice by only asking for t

We had an excellent 4-night stay at this Fairfield Inn. Our 5th floor room was new, clean and quiet. Nice shower and the convenience of a microwave, fridge and coffee maker. The HVAC system worked well and the equipment quite quiet considering the unit was next to the bed. I'd say the complimentary breakfast was a notch above average. The standards were available but I was happy to see a hot oatmeal "bar" with a dozen nut, seed and dried fruit toppings. Would happily stay here again.