Extended Stay America Select Suites- Phoenix - Peoria - Sun City

My stay here has been acceptional, due to thier location, Cleanliness and interaction with the staff. Upon arrival i was greeted proptly and was issued the room i paid for within a min. Going into my room with hopeful expectations, they were exceeded to say the least. Fit the discription to a tee. And they were clean and ready for board. I actually extended my stay which Jenn at the front desk made it easy, no hassle. I will definitely recommend to my family and friends and will be back myself in the near future.

Overall poor. I equivocate the smell in the hallway of the 4th floor to a mixture of cat pee and popcorn. The room smells strongly of bleach as if they are trying to mask something. Advertising says “full kitchen.” What you are getting is a stove and a sink. Amenities? None. No dish soap. No bar soap in the bathroom sink, no soaps in the shower. Towels: Towels can only be EXCHAGED at the front desk between the hours of 4pm - 8pm. Unless you go down at 415 and are told that you cannot exchange towels because laundry is not done. They are understaffed, undercleaned, undermanaged. A very very bare bones stay for $140 a night? We ordered refunds. I would suggest staying far away from this place.

I do not recommend this place it is not well kept or maintained the staff isnt the greatest they need a lot of training in customer service and doing their job. They dont know how to accommodate guest or diffuse situations. All they care about is money and filling rooms. They see people as money not as humans. I stayed there off and on since January. The last time i was here was from 03/01 until i was kicked out on 03/05 when i wasnt even the one causing issues. They wouldnt refund me for the rest of the stay. I contacted the ceo got a response back from him apologizing for how i was treated. I also sent him the videos. He stated he was going to look into it. Since it was late when this happened i ended up sleeping in my car. And all this i was wearing ear plugs and could still jear the p

This place was full of sketchy people. Once there, we were afraid to go out of our room. It was a clean room but very bare. Our first night there I was awaken to a slew of police officers at 4:00 am pounding on a door near by. Scary. Several in the room were arrested and had to listen to one lady screaming at the police defending her roommates. I also witnessed 8 people staying in one room! Not the place to stay. No way - no how. Not worth the discounted rate. Stay away from this place.

Positive: Nothing Negative: The hotel is dirty and smells bad, the clientele is poor, overall scary place to stay.