Embassy Suites by Hilton Kansas City International Airport

We reserved a block of rooms at a reduced rate with embassy suites for our youngest son's wedding. Lina and Maggie made the contracting process through booking rooms smooth and took care of every request promptly. We have previously stayed at other embassy suites and love the large interior atrium whether you have one room or several. In our case, we had several family members and friends coming from out of town, so this hotel worked out great being close to the airport and the rooms being equipped to sleep 6. The complimentary breakfast with the made to order omelet was great with many options to start the day out. The staff was very friendly, especially the grill cook, and we looked forward to seeing him every morning. We also met a special needs staff member clearing the tables, s

Standard Embassy Suite in need of a guest room upgrades. Room 725. Bedroom had air purifier machine which was on high but both rooms still smelled musty. Assumption is carpets need to be replaced to lessen musty smell. Bathroom sink water smelled of strong sulfur. One elevator was out of service and beer taps were out of order in bar. Food menu was adequate and food was tasty. Service was “go to little bar” and order food but someone did bring it out from the kitchen. Happy hour lines were long to place drink orders. Book in advance for shuttle services. Breakfast buffet and bar staff did their best but it was obvious they were understaffed especially for a weekend. Location is convenient.

Positive: Rooms were clean- NO CARPET and nice BIG Negative: We booked a room with a King size bed and did not get it. The lady at the front desk was not very friendly. The man at checkout was very nice!

To whom it may concern, I travel extensively for business and spend approximately 200 nights per year in hotels. I would like to recognize Manager Cheryll, Assistant Manager Kristi, and Alex at the front desk for their outstanding professionalism, courtesy, and commitment to guest service. Their consistent attentiveness and genuine hospitality reflect the highest standards of excellence. Experiences like this are the reason I have remained a loyal Hilton Honors member for more than twenty years. Please extend my sincere appreciation to each of them for representing your property and brand so exceptionally well. Respectfully, Brad Smith

Alex was absolutely fantastic I want that to be known first! We were there for a week at a business training. On Monday they were met with the trouble of trying to place hundreds of people into rooms and ran into a personnel problem with not being able to clean all rooms. They handled this fabulously! They were able to work it out with other hotels close by to get everyone accommodated. They knocked that out of the park with the time frame they had! All of our food from the breakfast, the lunches and the dinners were all above expectations! My son is still talking about the omelettes for breakfast! The pool was heated and it had great availability, (not over crowded or anything) it was clean and I never had an issue with it all week! Lobby was always very nice and clean and welcoming! We e