DoubleTree by Hilton New York JFK Airport

The room itself was excellent, as was the front desk service. my only negative comment would be the same as other reviews of this hotel.....the road noise!I am not a light sleeper, but was still woken by the road noise outside. It seems there is no double glazing on the windows to help block the outside noise which seems strange given the standard (cost) of the hotel and its location!The Shuttle service was very efficient for dropping back to the airport (to desired terminal), however you need to be aware that they do not pick up from each terminal. The hotel shuttle buses all pick up from one point at Federal Circle which you get to on the Airtrain.Other then that, the hotel was good for an overnight stay before an early flight.

Now THIS is a traveler's hotel. The lobby was bright and lively and the gal who checked me in was very friendly and inviting with a big smile. |Cheryl, the long-time bartender was nice to sit and chat with, but also knew when to allow some quiet time. |Both the bar and restaurant were set up in a way that is comfortable for solo travelers, or couples/groups. While the bar shut down a little early (1130p), I appreciated food being served until 11:00p. |The rooms were maybe a little dated, but very clean, and very comfortable. |The free airport shuttle service ran 24 hours, every 1/2 hour. |And one thing I thought was VERY cool: They have a 'departures board' in the lobby so you can check your flight before leaving. |It sits amongst a number of other hotels and very busy freeways, however, w

I’ll start with saying I will be back! I initially called to make sure my reservation was registered in the system (we all know how it is booking through a third-party system) and Maria answered the phone very rudely, gave me incorrect information and placed me on hold for over 20 mins. I called backed and spoke to Latoya who easily found my reservation, was informative and so polite. Truly a professional sweetheart. When I checked-in Ahmal the most patient and kind staff member I’ve met yet, got me all set in about 3 min. Amazing! The room was clean, modern and comfy. I had an amazing stay honestly. Maria almost ruined it but her amazing co-workers made my experience so smooth and pleasant, like I said I will be returning. Thank you guys!

Check-in was completed, professionally and with a smile, by Javonnie. She made sure I was checked in and had a complimentary snack pack. Her Front Desk staff was friendly and very informative of local stores and attractions. Also, Reneisha added my Rewards to my room (starts the day you add the number, so add at check-in). Sharon, Sabina, Hamal, and Latoya were all instrumental in making my stay comfortable for my business situation. Rooms are comfortable and spacious, the Housekeeping staff maintain a high standard of cleanliness and they provide anything a visitor may need. Stores are a short distance away, and parking is $50 a day on-site. Street parking is in a neighborhood, and can be risky, as overnight may result in a boot on your car. Otherwise, the hotel is recommended.

UPDATE: George the general manager and Latoya the site manager gave me a call today to rectify the issue. They were prompt and polite. Thank you for taking care of this and restoring my confidence in the Hilton brand. ______________________________________________________ I am disappointed to say this Hilton did not meet the customer service standards I have consistently experienced at other Hilton properties. As a Hilton Gold Honors member, I have generally found staff to be professional, courteous, and solutions-oriented. Unfortunately, that was not the case here. After speaking directly with Sabena, I was explicitly assured that our stay would be refunded as a one-time courtesy. Based on that representation, I reasonably expected the refund to be processed. When no refund appeared, I