DoubleTree by Hilton Hotel Jacksonville Airport

Positive: the warmed cookies and the friendly staff Negative: Having to go down stairs to warm food in this tiny microwave. The bathrooms could use a little tlc on the ceiling and where the towels touched up

We held our sons 21st and daughters 27th birthday party at the Doubletree by Jax Airport tonight. Hands down the best venue we could have chosen. The banquet room was beautifully set up for us. We even arrived early to decorate. Mr. Johnny (the food and beverage manager) made sure we didn’t need anything and checked on us through the night. The bartender, Holly was absolutely Aaaaaaaamazing! She even created a special drink on the spot for me. The Pineapple Mellon Pop was such a hit many others ordered several. Thank you, Doubletree for making my kids birthday party one to remember!

I suppose this would be a super convenient hotel for the airport, but we didn’t need that convenience. It was a last minute booking. While the check-in and staff was a good experience, the room was not. As soon as we walked in the chemical smell over took us. Clearly they’re trying to cover up a moldy mildew smell. The peeling paint in the shower revealed what looks like black mold and the vent above the shower was also filled with mold. We were never able to get the room below 70 and the humidity was uncomfortable. Thankfully the beds were comfortable. For over $300 a night, I’d expect a little more. But it was only one night - thank goodness. If it hadn’t, we would have left!

I stayed at this location 31 Jan 2026 while in town for work. I’ve stayed here in the past and genuinely use to enjoy it, which makes this experience especially disappointing. Overall the bathrooms are extremely outdated. Because of this issue, I had to be moved from my original room to another one that was more acceptable which was inconvenient and frustrating after a long day of travel. The departure morning, after I prepared for the day I noticed there was a bug in the bathroom, I had it removed by housekeeping imagine how I felt knowing it had been in there with me the whole time. 😭The bathroom sink was also clogged and they also had to fix that. ****Warning, just book elsewhere.***** What’s more disappointing is that I was told the manager would contact me to discuss the experience,

Glorified motel wrapped in a Hilton name. The moment you enter the room, there is a strong stench. Staff is aware of this already but no action has been taken. Then, the hvac, which must be 50 years old did not work- needed the maintenance guy to make the hot water go through the right pipes. He knew exactly what was wrong and what had to be fixed. Looks like a a common issue in this hotel. Then, the water in sink and tub do not drain quickly- gross if you ha e to stand in it. The carpets, doors, walls haven't been updated in maybe 20-30 years. On top of this, they charge for parking, wi fi and breakfast. Ofcourse, they charge you like a hilton. Will never go this property but more importantly will never be able to trust a hilton property.