DoubleTree by Hilton Hotel Buffalo - Amherst

I attempted to contact the hotel several times before posting this review but never received a response. We stayed on 11/15 and were very disappointed with the experience. Although I was aware of the ongoing renovations, they did not affect our stay—the condition of the room itself was the issue. For $270 a night, the room was simply not acceptable. The furniture showed obvious wear and tear, and the TV, fridge, and microwave did not work. I messaged the front desk and was told someone would come by, but nothing had been fixed when we returned from dinner. I eventually moved the TV console myself and managed to get everything plugged in enough to stay on, though the TV continued to flicker. Behind the TV console and fridge was thick dust, clearly not cleaned in a long time. Even the headb

Okay - I saw all the terrible reviews warning me to stay away and decided to come check it out myself. Yes, they are undergoing construction…. It says so right on the Hilton App as well as on signs all over the property. Yes, it is dated… hence the necessary construction. And because it is dated, the room/bathroom may not have that brand new squeaky clean appearance, but it is not dirty and I did not see evidence of any insects or poor care. The staff is amazing. Amanda mentioned at check in that MY room choice may be a bit noisy and moved us. She also advised that the water would be shut off from 1-4 each day. No prob, we aren’t here to hang in the hotel. Also - never had tepid water - always nice and hot. So - imho - if you are looking for a great deal and you are not opposed to a few ve

This is my second time in this hotel with my wife, very nice to be back there. The receptionists are very attentive. I thank everyone there for their attention. Great location. Easy check-in effort with friendly staff. Room was clean and well-maintained.The experience at this establishment surpassed all our expectations! From the moment we walked in, we were greeted with an amazing atmosphere and warm hospitality. The staff was incredibly friendly and attentive, ensuring that our every need was met. The service was top-notch, with every detail carefully attended to. The food was simply outstanding, with each dish bursting with flavor and expertly prepared. Every bite was a delight to the senses! The professionalism displayed by the entire team was commendable, making our visit truly enjoya

I tried to reach out to the hotel a few times with no response before posting a review. We were very disappointed with our stay 11/15. I was aware of the renovations, they were not an issue during our stay. ||Simply put - the room was $270 a night but it was not in good condition. The furniture had clear signs of wear and tear and our tv, fridge and microwave did not work. I texted with the front desk and the said they sent someone but nothing was working when I came back from dinner. I moved the tv console and was able to pus everything in far enough so that it stayed on but it was flickering. Behind the console and fridge were very dusty - clearly hadn’t been swept in a while. The headboard was also crooked. ||The next morning housekeepers were screaming down the halls and banging on the

I recently stayed at this hotel, and I stay in many Hilton hotels as a Gold member and someone who travels frequently for work. My hotel stay was decent, but the remodeling on the 4th floor was a little burdensome. Every time I took the elevator to the fourth floor, the elevator shook in a startling way below me but only when going to the fourth floor. The room was clean, and housekeeping did a good job. However, the one who made my stay better than mediocre was the bartender, Terrence. He is SO friendly and personable. He is very knowledgeable about the menu and recommended the best entrees! He connects with customers in such an engaging way, which establishes connections and makes work trips less stressful and fun.