Candlewood Suites Buffalo Amherst by IHG

We stayed here for almost 2 months, family of 3, and were very comfortable. The staff took good care of whatever we needed, but honestly we didn't need much that wasnt already provided. The customer service was great. Shania at the front desk was awesome. She made sure our stay was comfortable and took a personal interest whenever we came to the front desk. She was there when we needed towels, and sheets, and even when my son wanted to print out a coloring page. I have added this hotel to my list of preferred hotels in the area and will be referring visitors here for a guilty stay at a reasonable price. As of our stay, the laundry machines are complementary but be sure to have your own soap.

For those who havent stayed at a Candlewood, its very similar to your Holiday Inn or Holiday Inn Express, (being from the same corporate family,) with a small kitchenette and no free breakfast. Standard IHG mattress (which is the best in the business), pillows and toiletries, (though I do miss the little shampoo and conditioner bottles...)||Room was spacious and clean, everything worked as it should. Quiet hotel, and drapes actually blocked out the light.||No fuss check in and check out

As a whole I really enjoyed my stay. Very good staff, friendly and great to deal with. I only had two concerns, the wifi being out a whole night and when I went to the check in counter I had to wait until someone came back from doing laundry. Those things were the only thing I have to say negatively. I really like the suite that has a kitchen, a living room area and a bedroom with a door. It allows me to separate work from being able to disengage from work when done. Love it. I really like this place. I will use it next time, too!

Unprofessional Poor customer service I called the hotel ahead of time and informed staff that I am under 21, but that I would be staying with someone over 21 who would be checking in and paying. I was told by Nathan that this would be fine. When I arrived the female front desk staff gave opposing information. One male staff member stated that I could not even stay at the hotel because I am 20, which contradicted what I was told earlier. The front desk attendant showed no empathy and was not willing to offer a solution, and did not help with other options. I was also incorrectly told that I would not be eligible for a refund although I was being denied during check-in. Given my background in customer service, I found the managment of this situation unprofessional. The lack of consistent i

I enjoyed my stay. A fridge, microwave, snack shop downstairs with frozen food was all i needed for my stay. I appreciate the dish soap and paper towels also. This place made me feel at home. The clerk at the desk was very warm as well.