DoubleTree by Hilton Hotel Baltimore - BWI Airport

I recently stayed here and while the bed was super comfy, I was unfortunately very disappointed due to a number of issues that significantly impacted my comfort and overall experience. First, the noise level was unacceptable. From about midnight until nearly 6:00 a.m., neighboring guests were extremely loud, making it nearly impossible to get any rest. While occasional noise can be expected in a hotel, the level and duration of the disturbance were excessive. When a complaint was made to the front desk there was no follow up. In addition, the room itself had several maintenance issues. The toilet ran continuously throughout my stay, which was both annoying and concerning. The HVAC system also did not function properly, making it difficult to maintain a comfortable temperature in the room.

Easy and safe location by the airport with a no hassle pickup service. The staff were all very helpful and quick. Phone as a key and toiletries available at the front desk. Downsides would be no spa services.

The wheels were stolen off my car in the parking lot on 12/22/25. You have to sign a waiver to park here, so I didn’t expect compensation. The front desk, towing company, and tire shop all said this happens often in hotel parking lots in the area. There are 9 reviews on google within the past year reporting theft in this lot. At some point, a wavier is not enough. Charging for parking (for park and fly or when included in the price of the room) without a single security camera in an area with rampant car theft is irresponsible. Why not install one of the many inexpensive cameras available nowadays? If for no other reason than to help the police and community get a handle on this problem? The hotel and restaurant staff were friendly and helpful otherwise. The room was clean.

The staff at this hotel was genuinely nice and welcoming, which I really appreciated. Unfortunately, everything else about my stay fell short of expectations. The room itself felt poorly maintained. The wallpaper was installed so badly that you could clearly see the seams, and in several areas it was peeling away from the wall. The bathroom mirror was noticeably crooked, and the cabinet on the dresser was broken. These details gave the room a neglected and cheap feeling. On top of that, there was a large gap under the door, which made noise isolation and privacy very poor. We ended up asking housekeeping for an extra towel just to block the gap and get a bit of privacy. These details made the room feel neglected and uncomfortable. Cleanliness and upkeep also seemed to be an issue through

The star is for the wonderful young lady and the gentleman that answered the phone professionally when called. The unprofessionalism wasn't until the manager, Jackie came to the phone. In all my years, I have never!! It wasn't so much that she wasn't right about what she was saying. I respect that. Her tone and sarcasm was not that of a professional that had been in the hotel business for 11 years as she let me know. I would like to believe that Jackie was only pretending to be the manager. When I looked at the rating for this hotel while talking to her, I clearly understood the low rating. The blessing is that after dealing with her, I called another Hilton Hotel in the same vicinity. I received top notch service and an amazing stay.