Courtyard by Marriott Atlanta Kennesaw

We booked a block of rooms for our soccer team. The manager who worked with us, Eric, was organized, professional, and easy to work with. The hotel itself was nicer than I expected. It felt new and modern. It was also clean and near a lot of restaurants that were good for thirteen year old girls. Everyone I interacted with (including the front desk staff and the barista) at the hotel was amazing. If I'm back in that area, I know where to stay.

You know, folks, I’ve stayed in a lot of hotels over the years—big ones, small ones, fancy resorts where they treat you like royalty, and little roadside spots that feel like home. But this Courtyard Marriott? Well, gosh, it’s tucked away in a quiet little corner, right behind a Costco and a bowling alley, of all places. Not near any big airport, mind you—no shuttles zooming back and forth, no jets roaring overhead. Just the hum of shopping carts and the occasional strike from next door. It’s almost charming in that everyday American way, like finding a cozy spot in the middle of real life. The room was clean, the bed comfortable, the staff friendly as can be—everything you’d expect from a solid Marriott property. But here’s the thing that got me scratching my head: they charge you for par

Coffee is a hard thing . And people don't use common since lady told me . Dunkin donuts is just down the road . Mam.. it's a ice storm everything is closed . Nearest coffee is 11.1 miles away . But stay on your phone. And tell me this old coffee. Normally has a charge.. .. mam you work at a hotel that makes money off of me and you choose 630 for coffee . I don't choose what time I wake up . Trust me the less I have to interact with you the better

The worst customer service I have ever experienced. I arrived at 1:00 a.m. after struggling for hours with my online reservation. When I explained the situation to the front desk African American lady, she told me she had nothing to do with the website prices and that the regular two-queen-bed room showing at $124 per night could be “reserved” by her for $2,500. That price clearly exists only in her imagination — it wasn’t a suite or anything special. My family was waiting in the car, and since it was obvious she had zero intention of helping, I decided to keep trying from my phone. I sat in the lobby and five minutes later she came over and said: “How’s the online check-in going? I can’t let you stay here because I need to go to bed.” I obviously left. Who treats a customer like that at

This hotel is beautiful and brand new but not managed well. We had very noisy guests next to us that partied all night and we contacted the desk multiple times with no resolution. They said they couldn't move us to another room because they were at capacity although the parking lot was not even full. We finally got up and left at 5:00 am since we could not sleep. We did end up getting a partial refund but no apology. The lobby had beautiful furniture but looked like 10 kids had been jumping on the couches for hours, the garbage cans were overflowing onto the floor and there was trash on the floor throughout the hotel as if no one ever cleaned. It wasn't just like that the day we arrived but also the next day. The room was very clean and the beds were comfortable. It's unfortunate we