Courtyard by Marriott Arlington Crystal City/Reagan National Airport

I had a great stay with this Courtyard. The staff is great! Beatrice helped me with logistics, technical issues and more. Her commitment to service is refreshing. The shuttle service runs frequently. I look forward to returning here again and again.

Positive: Rooms are cozy. Negative: Never answer phones. Employee told me $20 incidental fee Mon-Thurs and charged $20 Mon. Tues, told by Alec the Mon-Thu rate is $50 regardless. Hotel said “Shuttle only goes to airport but when guest pay the shuttle driver extra money he takes them wherev

As a Marriott Platinum Elite customer, I've stayed at many Marriotts, and this was one of the worst experiences, particularly at check-in and in dining. The front desk person was very friendly; however, the area was chaotic, with people standing everywhere. The biggest issue, however, was the care in the dining area. We waited more than 10 minutes just to be noticed by the server, even though it wasn't that busy. Once we got our food, we had to wait another 5 minutes for utensils, and whenever anyone asked for a cocktail, the server had to look up the recipe. And that would be okay if the server acknowledged people and spoke to you, but he didn't - completely aloof. It was as if the customers were inconvenient, not how anyone on travel wants to be treated.

Location was very convenient and close to DCA. The airport shuttle runs frequently. The front desk staff are friendly and efficient in checking you in and out. Unfortunately the rooms did not have a microwave so I couldn't reheat leftovers. The staff also spelled my name wrong (which isn't a huge deal but still). The room was clean and spacious but on the 6th floor there was a lot of light and noise from outside late at night.

I feel like parking for $49 a night is egregious to start. The rooms are nice, however they don’t come with a microwave. You must use a communal microwave located by the ice machine, which was not clean. I was also thrown off by housekeeping. They did a good job making the bed, but it unsettled me having my toothbrush touched and moved onto the soap dish from its previous location. Breakfast isn’t free, everything is a la carte. Had to park basically 10 minutes away just to avoid the parking fee, and even then you have to move your car by 8am or you’ll get a ticket. Probably won’t stay here again..