Candlewood Suites Secaucus - Meadowlands by IHG

Right off the back. I do give credit hotel for notifying me when room was available. Outside of that during registration I felt I was being treated like a criminal. I registered online through iHG both my wife and I are members. I used my name and her credit to hold room. Once room was ready, when checking, we presented both our Drivers License and my wife's credit card. The hotel clerk refused her credit card because reservation didn't say my name. We were staying for nights so used the IHG credit card because it was convenient, however, it was refused. I asked if I didn't another credit with 900 credit available she said it would be a problem. I told her we just drove 500 miles and she was not sympathetic. I insisted on us presenting a credit card that the name on the reservation which w

From the moment I walked in, I was met with a surprisingly fresh and pleasant smell. At first, I thought someone was wearing a nice perfume, but it was actually the hotel itself smelling great. The front desk lady was warm and welcoming. I do not recall the young lady’s name, but she was extremely helpful and added me to my husband’s corporate reservation with no issues once I provided ID. Some hotels make this a hassle, so her professionalism was appreciated. As my husband pushed the loading cart inside and a few items fell off because the cart is narrow versus wide, the General Manager Victoria immediately stepped in to help us carry things to the room. That kind of humility and hands-on leadership is rare and truly stood out. We stayed in a Studio room, which was the only option ava

Was here for a work stay. This place is kept very clean and their housekeeping does a really thorough cleaning. They don't even like the trash to be left outside of the door, but to be put into a trash bin down the hall. The convenience store is decent and offers free regular and decaf coffee, but the other items are pretty expensive. There are microwaveable dinners and other food, Coke products, juices, half gallon milk, eggs, and other things for sell. The hotel is generally quiet and if maintenance is needed they send someone right away...during business hours from what I know. The GM Victoria seems to be very down to earth, accommodating and eager to have extended stay workers, in addition to, others who just need a nice place to stay.

We had to go into New York on business and this hotel proved an excellent starting point. The hotel was very clean and appeared to have been recently refurbished. The room was very comfortable and except for a minor glitch with the TV was excellent. It can be a little difficult to find with the maze of roads in the area but it is well worth the trouble.

Hotel was clean and quiet. General maintenance was lacking (missing trim in the bathroom, torn screen in the window, etc.). Very basic repairs that should be easily taken care of, but were not. If they can’t keep up repair on the small things, are the big things being maintained? Needed enough towels to accommodate our family and was instead told we needed to preform chores to earn more clean towels. Very abrasive reaction to asking for a very common hotel amenity. Did not feel like a valued guest, more like a burden to the staff. Very basic. Very unwelcoming.