Best Western Plus Newport News Inn & Suites

The room was big, and the price was right. You get what you pay for though. The hotel had a very fragrant smell throughout, as if they were trying to mask something. Large room, but overall not very well cleaned. The showerhead had two modes: pressurized hose and dribble. Overall, I felt like this hotel would be frequented by 'by the hour' type guests. I did not feel that my family was very safe. Did not sleep well. Although, my car didn't get broken into...so that's a plus, I guess.

Nice location and helpful when needed however the cleanliness was not good. The shower drain had a big ball of hair sticking out, the shower head and shower had red buildup all over it. Also the carpet in the room turned my socks dirty in just ten min that’s terrible

The shower stank of Marijuana and I get to my room and it reeks of cigarettes. They change out my key for another room which smells musty and feels very humid. The couch and carpet have wet humid spots, and the bent lampshades have spots that look like molds or stains. The shower is moldy and rusty, and the bed is full of other people's hair. Non-refundable, and absolutely not worth the price.

I have stayed at this hotel before and had no problems. This time around they have a new GM and all I had is problems. The bathroom toilet was clogged and they want us to unclog it ourselves. The room I was supposed to have was changed due to them closing off the third floor. Last I had a 50 dollar gift card and I gave the the front desk person to put towards my stay. The girl didn’t know how to use it. She was like I have to get the owner to do the following and then apply the credit later. When I went to check out they still did not apply my credit even though they used the gift card. I finally got my receipt with the credit applied and that the difference would be credit back to my card. Nope that did not happen. This was the 13th. I called several times and even emailed the hotel. I st

It’s a very nice place to stay! The rooms are spacious suites, that are thoroughly updated with wonderful beds, decor and big screen televisions. All that for less than $80 (the night I stayed, reserved via booking.com) is a win. They have a decent breakfast from 6am thru 9(ish)am (I don’t recall, my bad!!) The shower has great water pressure, and they have complimentary shampoo, conditioner and body wash - as well as lotion. I forgot my tooth brush and they had one free of charge.