Best Western Plus Jacksonville West

As a railroader I come to this establishment on a daily every time I come the service is professional Grade, an everybody is very professional. They represent the brand perfectly. The hostess DESTINY&JEILYN ALWAYS HELPED ME AND THE CREWSS. She is an asset and very much appreciated, and the housekeeping is the best especially SHERLYN💯💯

my stay here was absolutely amazing. rooms are very nice and way more updated and modern than what the pictures show. my room did feel a little muggy and damp but it could be because i had a balcony room. everything was very nice and clean and all the staff members were so nice and friendly. breakfast was very good and hot every morning too. great location too, wasn’t too far from the city or beaches and had a couple really close gas stations and restaurants too.

Watch out when you go here. If you have a rewards program with them, watch out for the bait and switch they'll pull. I booked 2 nights there using my points to pay for the first night and for partial payment for the second night. My charge was to be for $80.86. I get my charge card statement and I'm charged $246.98, full price for the room and they took my points away. The room was only $114. a night the taxes and fees minus the points of$80.88 ends up where I should have paid $161. total. I called customer service and they showed a different amounts so conveniently. I called the hotel direct and they showed different amounts as well Bottom line, your points aren't worth a damn. |Oh, and by the way the breakfast wasn't anything like advertised. Each day, there was no forks or knifes 2 eggs

Positive: "" Negative: The room floor was laminte flooring. Had some kind of slick finish on it Very slippery. Bed was poor.

I can say that our stay before the Big Vaycay here was very pleasant. All staff were very nice. Our room met expectations. It was weird though that there wasn't a rack to hang clothes on but there plenty of hangers. 🤔😊 Donna was very nice to meet. She and I talked a bit as she was checking the grounds. Location is a plus as it is within walking and or driving distance of various stores and restuarants.