Best Western Plus Chandler Hotel & Suites

So far fantastic, little hicup with the room all cleared up in 10 minutes. The Rooms are huge with a full kitchen and 2 queen beds. The bathroom could use a deep clean, corners and cracks etc, and a little touch up paint, but very nice otherwise. Just a mile from the Racetrack and Balloon field so it is a great location, sams home depot and outlet mall within a few miles.

Overall a pretty decent hotel next to 10 in Phoenix / gila river area. Expectations for a pricey room would be soap, shampoo, in the shower. Also, the shower had a top to bottom x crack in the wall. Looks tacky, and let's mildew in. Also, shower floor could use some non slip. It's extremely slippery. Note: there were handrails. Headboard was not cleaned properly. Akila front desk agent was pleasant and efficient,but was also alone on a busy weekend. She had a lot to handle. She deserves praise for handling a line by herself. Also, night desk agent was very nice. I didn't get his name but he wears a large rose crystal. Also, door at night did not access to our keys, and he came and opened front door for us. I think for this property and price, maintenance inside and housekeeping should be

Whether it’s a 3rd party or directly, what a person books should be what they receive. And then the audacity for the front desk to act as though it’s my fault for using a 3rd party and then act like we should be lucky to have a room. And of course the manager had been rubbing his mouth and now conveniently not here. Huge room Floor doesn’t look vacuumed 1 bed looks like someone already sat on it or laid across it

Hotel was clean, facilities were top notch. Breakfast was quite good (compliments to breakfast team). Only real issue was I had to keep getting the door card re-flashed, as it lost it's programming almost daily. But staff was quick & friendly to re-flash it.

Close to a lot of things that you can do in the area. That's about the only plus of this hotel. I stayed at this hotel from January 1–4 with my two daughters and my mother, and unfortunately the experience was extremely disappointing. I added January 1 to an existing reservation and was told it was handled under the same confirmation number. Despite this, I was called on January 2 and told I had to check out and vacate my room. This required manager involvement and nearly an hour at the front desk to resolve—causing unnecessary stress for my children—followed by an attempt to charge me a higher rate for a mistake that was not mine. The main reason I booked this hotel was the indoor heated pool, which was not heated at all. Cold air was blowing into the pool area, making it unusable for my