Best Western Fort Wayne Inn & Suites North

I rarely write reviews for businesses but I feel very passionate about this one. I booked a handicap accessible room 3 weeks in advance of our stay. My son is a double leg amputee & needs a handicap accessible shower. I received a confirmation stating an accessible room. An hour before we arrived I contacted them on another matter & confirmed my room. At that time I was told we have a regular room & no accessible rooms available. I was told it was a computer error on their part. I disputed this all the way to corporate & the manager at this hotel refused to give us a refund or any compensation for this inconvenience. I wonder if they treat all handicap people this way. I do not recommend this hotel, especially if you encounter an issue that management is not willing to fix. In respons

I really felt like I was in an expensive pet friendly hotel. There was no odor in our room, the hallways, elevators or lobby. Everything very clean. Our room was spacious linens were clean and the bed was comfortable. I enjoyed the free breakfast.. The room rates were very reasonable and the pet fee was only $25.00. The indoor swimming pool looked very inviting. We could hear some traffic noise on thr 3rd floor but as soon as I turned the heat on which wasn't loud I didn't hear another vehicle. We will drive out of our way to stay there if we are in the area again.

Positive: Our stay was amazing.Hotel employee at the front desk was incredibly helpful and did a fantastic job of making sure that we had everything we needed. The woman who oversaw the breakfast was extremely friendly and hospitable and made us feel at home. Negative: No.

Disappointing stay for an upper tier BW. At the time of booking, there was no disclosure that pool was closed… There was a $25 early checking in fee…. Ok I get it, but make sure the room is complete! We had to chase down house keeping for a hair dryer. And… not coffee maker in the room (wth?) The room come with Roku TVs, so you need to supply your own credentials. (Yea, no guarantees credentials would be truly cleared afterwards) If y’all follow us, you know we praise quality and call out less than acceptable. This place does not meet BW expectations. Best to keep looking for a room. btw- RV show was pretty cool!

The stay has been great so far besides around 7 am I went for breakfast and i heard the woman attending breakfast complaining loudly about having covid 19. it’s very concerning that she would be handling food while being aware of this.